Great breakfast - 1st room terrible, not maintained, 2/3 night was good

The toilets need to be taller. Otherwise it was fine.

We loved our stay at this hotel. The only thing I would recommend is they need to add microwaves in the rooms

Good bed

Great experience on our ride home after a week in Dauphin Island!

Everything was excellent

Rooms were clean. Staff was very cordial and knowledgeable. Food was excellent

My husband and I checked in on Friday July 25. Our room was not cleaned on Sat. We inquired at the front desk and were told rooms are cleaned only every other day. Odd. We left for the day on Sunday and returned and the room was not cleaned and the bed linens not changed or new towels given out. This is inexcusable for a nice hotel. Two times when we went to the front desk there was no one there. When we checked in I had to call the hotel on my cellphone in order to have a human surface to check us in. On Sat when my husband waited at the front desk to ask for new towels the two workers continued to chat behind the counter and completely ignored him. This Hyatt needs to improve on both front desk service AND housekeeping. We were very disappointed and won't be returning.

Everything was great except the rudeness of the clerk when we came back for our bags.

Got it! Here's the updated version with that note about the room condition included: --- Review for Hyatt Place Germantown, TN I recently stayed at the Hyatt Place in Germantown, Tennessee, and overall had a pleasant experience. The hotel was clean, quiet, and in a convenient location—close to restaurants, shopping, and just a short drive into Memphis. The room was spacious and the bed was comfortable, but I did notice that the rooms could use a bit of an update. A fresh coat of paint and some modern touches would go a long way in improving the overall feel. The staff was friendly and professional, and check-in was smooth. I also appreciated the complimentary breakfast, which offered a decent variety of options to start the day.

Room was comfortable and spacious. We were not cramped with 3 adults 2 kids. Breakfast was hot and tasty for a Hotel breakfast. The bed was comfortable, I just wish they would provide extra pillows and comforters in the closet. Especially for the Couch sleeper person. Sheets were in the closet. Each bed needs 4 pillows.

The Associates were nice and friendly, the bar was closed until further notice but the stay was as expected. I always stay here.

10/10 Recommend

The property maintains an average overall concentration in appearance, such as furnishings, bedding (pillows very uncomfortable); couch cushions so worn until they were no longer firm enough to keep one from feeling the frame of the hid-a-bed.

The room service policy isn’t great. The staff don’t greet customers.

I liked how quiet and spacious this place was! The beds are super comfortable and they had an amazing breakfast

Love the cleanliness and a very good breakfast

Overall hotel was nice but AC was broken and room never cooled.

As always, they did not let me down. Everything and the staff were great

TV didn’t work