The hotel's hardware is perfect. We loved our room (特別室離れ庭＆露天風呂付「考槃居」), which cost HK$44,400 (US$5,612) for two nights. The room and bedding were incredibly comfortable, and standard yukatas were provided, though we were surprised by the lack of pajamas. We thoroughly enjoyed the separate bathhouse featuring an outdoor onsen and indoor hinoki bath. However, the bedroom suffered from foot traffic noise. The English-speaking staff tried her best, but lacked the genuine sincerity typical of luxury ryokans. Overall, service felt sloppy considering the hotel's caliber and premium price. We truly wished for service that was more considerate, attentive, and delivered from the heart. Upon arrival, we were informed meals would be served in the main restaurant rather than our room. Disappointingly, we ate dinner alongside three other tables. In our experience, high-end ryokans always offer in-room dining or private restaurant rooms. Guests paying this premium expect privacy and exclusivity, which felt overlooked here. Wanting to utilize our room's generous space, we requested in-room breakfast instead. Fortunately, they accommodated this. Our second dinner remained in the restaurant, but thankfully in a private room. The food was mediocre; the Kobe beef tasted like average wagyu. None of the seasonal dishes possessed the refinement expected at this price point. Overall, we simply wanted a much better dining experience to match the stunning property and the premium we paid.

L’hôtel est formidable et aisément accessible depuis la gare de Kobé. Les bains sont à l’avenant, et le repas, en option, est tout simplement le meilleur que j’aie fait sur le sol nippon.

Very satisfied……..

The foods was excellent

유서깊은 곳인데 깨끗하고 직원분들은 무척 친절했습니다 다만, 오래뎐 가옥이다보니 바음이 잘안되는 점은 이해가 가지만 아쉬운 부분입니다.

Very nice stay. Staff are all professional and friendly. Dinner and breakfast were great. Onsen was perfect on a snowy day. We'd love to come back some day.

地點很方便，服務周到。

직원이 매우 친절했어요.

忘れ物をしてしまったのですが連絡をいただき、対応が丁寧で好感が持てました。

직원이 친절했고 온천 시설 또한 훌륭했습니다

很有品味的高級傳統溫泉旅館，一泊二食的經驗非常美好。

Staff is extremely friendly and helpful. The food is excellently presented and extraordinary testy. The location is right next to the bus station.

Everything is good

추천합니다

這是一間曆史悠久的溫泉酒店，無論房間佈置相當美觀細緻，牀鋪傢俬也相當舒適。訂購了一泊二食，很滿意用膳的安排，食物美味，打卡也很美。酒店有免費的溫泉，也有私人溫泉可供訂購。但不知是否溝通上問題，在入住時男店員說已預留一小時私人溫泉給我們享用，享用時間時，已再問清楚店員是否免費的free , 他說是免費的。但到check out時，卻收取了¥5500。但整體上很滿意酒店的房間及食物。

Very good

its what you want

The staff were amazing and went above and beyond to make our stay great. We even had a lovely visit to a nearby waterfall. Enjoyed the onsen. Highly recommend for the onsen, proximity to shopping and the amazing staff.

地理位置絕佳，整體服務一流，但在膳食方面，水準平平

Very special experience we have had ever!! The Japanese cuisine were amazing. Very high quality dishes and service. Clean and kind service.