Rating & Review Keseluruhan SpringHill Suites by Marriott Ashburn Dulles North

Poor customer service from the time we checked in. We were happy to be there friendly and the guy at the desk would not even say hi. Cindy, the lady at the desk was less than friendly. When approached, didn’t even acknowledge me. I stated that the bottle of conditioner at the room was empty and has not been filled as we have checked in. She shrugged her shoulders and stated that the room was supposed the be refreshed today. Room got “refreshed” but the bottle didn’t get filled. The next day I had to come down and ask for some. The gentleman, David was polite and gave me a bottle. He explained since the staff all spoke Spanish, they couldn’t even ask them to do anything. They told us that our room was going to get refreshed every other day but that didn’t happen. We had one refreshing during one week stay and a cleaning on our last day staying there. The front desk people won’t even look at you or acknowledge you ornsaynhello. It was so disappointing. Every couple of years I come to visit my parents in VA and we pick this hotel due to proximity. I am not sure next time we will stay here. It was awful

Please be careful when booking with hotels.com because they are under Expedia, and some of the hotels that they book for are not negotiable, once they got your money they are not budging for any reason, even if it was a mistake when it was concerning the date that you booked. I was severely disappointed in the outcome.

Very comfortable

Unlike what the property details say about pool on property there is no pool on property

Easy check in, hotel staff was great

Great location, friendly staff and convenient to Dulles airport, local dining

The room was super stuffy and the pipes could be heard knocking at night

Staff super efficient

El hotel es excelente, el desayuno podria mejorar

The breakfast was horrible. Everyone was complaining about it. It's a nice hotel but has had no maintenance.

Very comfortable room! Great people and will be back

Nice hotel in a convenience area. They also have shuttle to drop people to airport free which could cost $150 for uber ride. Thank you!

Rooms were spacious and comfortable.

Nice room, spacious, clean and nice breakfast,. Friendly staff.

Great new hotel 10 minute drive from Dulles airport. Spacious room for 4-6 people with 2 queen beds and sofa bed. Decent complimentary continental breakfast and free shuttle to/from airport. Reception staff was outstanding

The hotel room was spacious but the shower was terrible. Barely any hot water and the shower drain was completely rusted and did not drain well. You ended up standing in water above your ankles very quickly.

The hotel seems in need of some maintenance. Common areas are a little beat up and dated, shower heads were broken, and we found out in the middle of the night that our thermostat didn’t work. The place was very clean and convenient though.

N/a

Nice facility, well maintained, clean.

Good