Das Personal war höflich, das Hotel sehr gut gelegen, das Zimmer sehr sauber

A really disappointing hotel. Despite booking a superior room, I was placed in annex room on the fourth floor which looked nothing like those publicised on the hotels.com website. The room was noisy due to being in the roof with wallpaper coming off the walls. Communal areas were also soulless and the general area surrounding the hotel was not pleasant. The hotel was so bad that an early check out and refund was attempted, however, the hotel refused. In summary, I would not recommend and suggest significant due diligence.

personnel agréable, chambre agréable et propre... attention à ne pas vous perdre c'est grand ;)

Bel hôtel très confortable bien situé à la lisière du centre historique de Spaccanapoli. Personnel très aimable et attentif. Décoration du restaurant à revoir de style manga!

The room is super clean and the staff is very helpful and it’s very close to the Archaeological Museum which I visited Several times.

Staff was super. Room was sparkling. Great stay!

Good stay overall, clean room, comfortable bed. I was looking forward to spend Monday night after a busy day but the spa is closed on Mondays. They can’t allow hotel guests to use it, otherwise I felt like ami stayed in a 3 star hotel

Ottima

Great place!

The Hotel its self had a nice entrance, descent rooms, bed super soft with a lump in the middle. Sink was leaking from under the sink. We did not feel like the front desk staff was attentive, and we had a language barrier. Our last day we had a nice lady that spoke English. We had just come from Rome and were completely spoiled with hospitality- we did not get that here. And since we felt uncomfortable with the area - it would have been nice to have some guidance on where to go. We did feel safe inside the hotel.

II servizio e l'attenzione al cliente è stata molto apprezzata.

Personale, camere e confort di livello a 5 stelle

Parfait

Este es un gran hotel para quedarse en Napoles, en verdad lo recomiendo ampliamente. Solo un tema me decepcionó mucho, hice una reservación para la cena navideña usando un sistema de reservaciones The Fork, y al momento de llegar nos dan la mala noticia de que la reservacion estaba cancelada porque el restaurante del hotel "estaria cerrado", como estabamos hospedados en el hotel nos percatamos de que no estuvo cerrado, el verdadero problema fue localizar un lugar donde cenar en plena noche buena lluviosa.

A wonderful 7 nights spent in a beautiful Italian palace turned into a fabulous hotel. The neighbourhood was a bit rough and devoid of nice restaurants but the Palazzo’ restaurant was wonderful. The staff were brilliant and friendly and helpful and we will definitely return

Ottima soluzione per Napoli, personale molto gentile, camera confortevole, ottima colazione .

The rooms were not the best. The beds were terrible. Roberta was the only staff member who made the stay Somewhat tolerable.

Comforting room with good caring staffs

We love the breakfast foods, so many choices.

clean and staff are nice