The spa was really good especially the jacuzzi was amazing

Very noisy in room 3, which is on the central corridor. Everyone leaving the bar would loiter around and I had to ask them to move on as they kept waking my daughter up. Food was nice and breakfast good. Shower was very nice. If it wasn't for the noisy in the corridor it would have been OK. We paid highly for booking in advance, on the day was over half the cost.

Was great reception staff booked i. Went very well we was booked into half board basis as was only option when booking which eas fine till we found out when we went to pay for drinks it was on a contibution towards dinner of £25 have stayed in many a hotel all around the world half boatd means even meal and breakfast nothing on menu saying what you could have or was extras so feel a bit ripped off to be honest but staff was all pleasant enoigh would i stay here again i don't think so

The photos look great but in reality it is rather shabby. I was seated in the bar restaurant and then left for 40 minutes until I had enough and went to the bar to order !

Fabulous for a brief overnight stay to break our long journey from the South West to the North East. The facilities looked fantastic but sadly didn’t get chance to make full use of these as it was a flying visit for us. Will definitely stay again and hopefully get chance to enjoy the dining and spa experience next time. Good convenient access from M42, the grounds around the hotel were very pretty, the room was spacious and comfortable. Easy parking, pleasant, helpful staff. Everything was perfect for me, the only negative was that my daughter and her toddler prefer a bath, so they were disappointed that it was only a shower.

Superb all around staff lovely, rooms and pool/sauna/steam room were beautiful

Not sure what the cleaners were thinking. They made the bed but on walking into my Superior Room immediately noticed bin not emptied, used cups, stained towel. Mesh curtain liner was strewn over chair with plastic fixings on window sill. I tried calling reception to ask for a room change. There was no usual call 0 for reception. No phone instruction at all, so I tried 0, 9, 1 etc but nothing. Car park full, clearly busy and yet one person on reception. Why? Showed video on my room and was given key to next room. Unpacked belongings then noticed noisy air con this, despite being switched off. A second longish walk to reception. Oh I can give you a quieter room. Why didn't you do that before? Third room. Air con was newer but after unpacking again, I noticed it made noise coming on and off despite being off on my wall setting. I knew this would disturb sleep. Back to reception. Your phones are not working. And I do not want to hear air con systems feeding other rooms. I chose the hotel thinking it would be peaceful surrounded by golf course. Windows open and you hear road noise. Receptionist came back and said I could have the Balmoral Suite. Off we went to room number four. Thankfully no air conditioning. But, this was a dated poor quality room. Balmoral in name only. I missed opportunity to use spa or order food due to time spent. Road noise prevalent. Woken at 6.18am with groundsman going up and down presumably on lawnmower. Full refund given. No sign of manager.

Easy parking. Bar area very nicely done but super slow service.

Stayed many times top tip upgrade to one of the premier sooms

Perfect for our weekend, convenient and staff were very helpful. Food was lovely and even though breakfast was very bust the staff filled up the items as soon as they were aware.

Run down room looking at golf course so was a little noisy. No plugs near bed for phone charging or usb WiFi was patchy and awkward to join. Staines on carpet and ripped chair.

Staff were lovely. Very friendly and helpful. Hotel is very tired. Bedroom was certainly not 4*. Disappointing for the money.

Tired and dated room. Staff could with do with some customer service training

Nice rooms and the hotel was functional. Evening meal was disappointing and not many options so ended up ordering in for the second evening. Nice breakfast. Would stay again and overall good. The dinner let it down.

Nice hotel. Second visit in consecutive years for golf. Great location. Slight change this year and picked exec room which made a difference. Enjoyed being able to get a drink and sit in the garden last year. This year could still but the only place for drinks only was the bar which I feel lacks a bit of atmosphere as I like the pub atmosphere. Food good in restaurant and service good. Breakfast not so good. Cold on day one. Days two no hash browns, day three eggs ran out and had to get from farm and then cook them. Staff are great at this hotel.

Very friendly staff and the restaurant was very busy but the staff coped great food

At first looks very nice, however old and dated. Rooms not clean and needs some love. Good breakfast but the room has no natural light there are curtains that are closed. Made me think they were hiding something.

What a wonderful hotel easy to reach , great staff and prices are very good highly recommended

Very expensive for what you get plus the food was expensive and very poor restaurant was half full and they said we had to wait to get seated 20 minutes later we were in a empty room with tables to sit 30 People that had been empty all the time there was 6 of us and everyone’s food was bad will not go there again

Poor internet connections