Exceptional

Dejligt hotel. Vi blev lidt skuffede over, at vi skulle bo i en anden bygning, der hedder Quisana som ligger lige overfor hotellet og ikke på selve det smukke hotel, som vi troede. Det var vi ikke opmærksomme på da vi bookede, men vi bookede også det billigste værelse. Derudover Rigtig god service og dejlig morgenmad.

Von außen Grandhotel von Innen Best Western Innerhalb des Hotels gibt es eine Zwei Klassengesellschaft. Hat man im Parkside Bereich gebucht, MUSS Man das Frühstück in dem Bereich wahrnehmen, welches definitiv kein 5 Sterne Frühstück sondern eher 3 Sterne Frühstück ist. Sehr eingeschränkte Speiseauswahl. Möchte man ein Omelett, muss dieses Extra gezahlt werden. Wir waren 2018 schon mal im Grandhotel und da war das noch anders. Wir haben versucht im Riverside Trakt zu frühstücken, wurden jedoch barsch abgewiesen. Auch ein Gespräch mit der Rezeption war ergebnislos. Fazit: Parkside Trakt ist 3 Sterne für Pauschaltouristen und Massenabfertigung. Wir kommen nicht wieder, da hier Grandhotel verkauft wird, wo nicht Grandhotel drin ist

Top Adresse, wunderschöne Zimmer, sehr freundliches Personal. Wellness/Sauna Bereich ausbaufähig.

Das Zimmer war an sich schön, allerdings war der Geruch im Zimmer sehr unangenehm. Es hat nach Toilette gerochen und die Lüftung hat ebenfalls nicht funktioniert. Das Personal war aber sehr freundlich und das Frühstück hat keine Wünsche offen gelassen.

Simplesmente uma das melhores experiências que ja tive.

整個飯店當然有五星級飯店的水準，早餐也非常的豐富服務人員也很盡責熱情，唯一的缺點是免費的Spa就是個冷水游泳池，如果是溫水的會更好！

High class hotel. Really enjoyed it.

Never disappoints. Our second time here and every amenity is top tier.

Wunderschönes Hotel

Amazing!!!

Πολύ ωραίο ξενοδοχείο το πρωινό φοβερό είχε πάρα πολλές επιλογές και πολύ εξυπηρετικό το προσωπικό!

Alles bestens

Grand Hotel Pupp is visually stunning and iconic, but the experience was mixed. The hotel is enormous and spread across multiple buildings, which impacts room expectations. We stayed in the older wing but had a modern corner room with a great view—comfortable, though not the historic style we anticipated. Breakfast was excellent and the highlight of the stay. The spa was very busy; my Swedish massage was wonderful, but the facial felt confusing, with limited explanation of products or treatment steps. When I asked to take a photo of the treatment overview, I was told not to and to simply memorize it, which felt unnecessary. Dining service was inconsistent. At the Grand Café, we were rushed throughout a short visit, including having dessert cleared prematurely. At the main restaurant, despite a confirmed window-table reservation, we were initially seated in a corner and asked to stand awkwardly while staff checked with management. Several tables remained empty despite claims of being fully booked. The food was underwhelming for a five-star hotel. Despite the hotel’s James Bond branding, no venue—including the casino or speakeasy—could make a classic martini; the closest option was vodka with ice and lemon. The only well-made classic cocktail we had was a Manhattan at the pub. There was also a persistent sewage odor in common areas during our stay, without acknowledgment from the hotel. Architecturally grand, but service and communication fall short of five-star expectation

Staff made numerous “accidental” charges to my CC, rooms are dated with peeling wallpaper and a horrific smell

Todo excelente

Zimmer gut

Woooow really 5 stars or more, ALL-IN !!!!

Winter wonderland

Just been here for 2 nights, lovely frontage of this Grand Hotel but inside wasva bit disappointing. There was an old musty damp smell in the lobby and other parts of the hotel. The spar was terrible! Its was so full you couldnt get anywhere to hang robes or leave slippers, the fountains weren't working, some parts were only for 2 persons! A small spa for a massive hotel was disgusting. Needs attendants checking areas or limited use time so its more pleasant and healthy. We wouldnt stay again, not worth the money.