Rating & Review Keseluruhan Village Hotel Solihull

T

The hotel is very modern, excellent staff to assist with check in. A little difficult to find in the dark, could do with better signage. Breakfast a little over priced for limited menu

Found the staff member that booked us in very helpful explaining everything we need to know Polite and very helpful

Where to start with this hotel... Ordered room service, didn't arrive, no one picks up the phone or live chat, went down to reception, they don't have what I ordered. Order something different and get charged twice. Refund takes 2 months and hours of chasing to arrive. Bathroom was mouldy, extractor fan broken probably for some time, shower screen didn't fit the shower so floods the bathroom. Complained during my stay - nothing. Complained to management on check out - nothing. Tried to call the hotel to follow up on refunds for well over a week - no answer. Email customer service - no response. Finally get hold of customer service on the phone - passed to management and promised a refund...which never arrived. Do yourself a favour and stay at one of the MANY other local hotels. 2 months down the line and in still owed a refund and hours of my life back in compensation.

Driving in it appeared there was lots of building work going on all around so a little apprehensive but all fine, no noise or dust and nice quiet location. Lots of parking and usual good range of coffee shops and check in easy. Having stayed in a few Village hotels this one was by far the shabbiest. Room not great, stained carpets and torn blind. Shower didnt drain away and a few light bulbs needed changing. I was only sleeping there and out all day so not massive issues but wouldnt stay there again.

A disaster, I arrived late to the property to discover that there was a loud, raucous late-night drinking session going on in reception. That was not the worst part, the Hotel has a policy of overbooking on the rooms, so at 11 p.m., I found out that I would need to go to another hotel. But don't worry - I won't be charged any extra. The hotel in question was 20 minutes further away from where I needed to be in the morning. I was offered no assistnace in getting there. And the replacement hotel did not have the facilities I had paid extra to access. Over 50 hours later and I am still waiting to hear from the hotel. No follow-up, no compensation. I would avoid at all costs.

Easy self check in. The rooms are clean and chic specially the bathroom area. Will stay again.

Ropey

Rooms were good and clean, family used the pool as we had club rooms. Only thing that let it down was the request for a room with just a shower was ignored. This was an issue as I have a triple leg fracture, Will however return again as the hotel staff were friendly and provided good customer service

Very brutal architecture. It wasn’t made clear on the Expedia website that the gym was not included in my specific room rate. I selected the hotel due to the gym. So you can imagine how letdown and hoodwinked I felt when told it was a chargeable extra.

nice hotel. car parking chaotic due to building works. comfy bed. not enough desk space to eat food or do any work as taken up with kettle/coffee machine etc.

It was ok I had room service as late arrival. Food choice was limited and when it came there were no condiments included

The hotel in the downstairs is nice but the corridors and lift area needs cleaning. There was dirty dishes and rubbish left outside a lot of rooms and there was rubbish on floor in the lift area. The service in reception by receptionists leave a lot to be desired. On arrival they told us that hotel was closing for the day on Sunday early so we had to vacate earlier than normal. We were told everyone had been contacted. I explained I hadn’t and was told it was because I had not booked directly with them and through a third party so it was my fault I couldn’t be contacted. Absolute zero apologies and made to feel my fault - happy to take money from a third party though. Told us they could cancel booking that was it if not happy which bit acceptable when already arrived. No responsibility taken so would say customer service in reception area needs a lot of work. Had a meal in bar area which was very good but very loud with drunk men around which made me feel anxious so left early and three lots of bouncers which I’ve never experienced in a hotel before so makes me wonder about the clientele. Lady on swimming pool reception was absolutely brilliant and reception staff could learn from her kind and caring nature!!! TV is very old so only terrestrial channels available so update needed or opportunity to watch Netflix would be useful in an evening

Rooms very lovely, modern and clean with lots of room. Beds very comfy.

good stay but hotel is very stingy with complimentary stuff, if i’m paying upwards of £80 per night and an extra £15 for a late check in, i would expect to receive some biscuits and bottled water with my complimentary tea/coffee.

Insufficient information

I like that fact that this hotel is quiet and calm.

The hotel is lovely, rooms are nice and the bed is comfy. Only downer on room is the shower had poor pressure. Stayed at the hotel before a few times and it has always been great but seems this time they have added hidden charges, it costs if you want to use the pool and they charge for parking in the week now.

I booked here for a stop during our trip to crufts. Was very tidy and nice hotel, the staff were ok the first night but then the second day there was a problem with a payment for car park so we received a note under the door. It was the staff the day before that didn’t process the payment properly. The member of staff called Gemma went above and beyond on the second day she needs to be commended. Thankyou!

I and my partner lodge for 2days for my birthday. trust me, it's very peaceful. I am giving a 5 ⭐⭐⭐ ⭐⭐ because the staff was respectful and professional. I enjoyed my stay and my room was cleaned. Nothing to complain about. Thank you.