I didn’t realise they were renovating until last min, my room had seen better times and was soulless, reception, bar and dining room all moved to 2nd floor to the ballroom, you can have a drink and watch people eat, not good ! Had breakfast, was like dining in a canteen. Continental selection woefully poor. City hotel is certainly not 4 star at this present time. Staff do not look happy and lacked interaction

Bedste placering i byen, mulighed for super flot udsigt over Foyle og Peace Bridge. Når det så er sagt, så var resten ikke imponerende. På vores værelse kunne det ene vindue ikke lukke tæt pga. knækkede stifter i låsemekanikken (ikke opstået i de sidste par uge, det var ret klar). Dermed en del traffikstøj. Ingen stikkontakter omkring sengen. Ingen kroge eller andet til at hænge hverken håndklæder eller vådt tøj op på, på badeværelset. Madrassen på sengen var mindre en bundrammen, og der var ingen topmadras. Dynen var mindre en sengetøjet og på ingen måde af en størrelse som 2 personer skulle kunne dele. Sengen var også meget lille til at skulle være en dobbeltseng. Betalingsparkering i kælderen, hvor du betaler pr. døgn (fair nok), men du er ikke garanteret en plads hvis du forlader p-kælderen og kommer retur om aftenen (absolut ikke fair).

Hotel is undergoing a renovation, I was there a year ago and not much has changed! No buzz about the hotel like it used to be and the general feel of the place is tired.

Great stay, lovely staff. Very accommodating for young children too.

Awesome Nice location Clean and good ambience

I don’t want to write any comments

The hotel is under refurbishment (however it has halted and 3 years in no work was being undertaken during our stay). The room was a family room (as I was travelling with my daughter and grand daughter) and can only be described as grubby...the walls and the furniture both dirty. The bathroom skirting dirty with dust. In the recent heat we were provided with a totally inadequate fan, replaced after a conversation with the manager. In fairness he understood our disappointment with the "surprise" of the refurbishment. However the tired and worn state of everything is unacceptable if you are still "open for business" during this lengthy refurbishment. The lift mirrors were scratched, the furniture in the temporary bar area dirty and worn. We chose not to eat breakfast in the hotel so can't comment on it. We did have an evening meal (complimentary) and we all enjoyed it very much. We did not require parking so cannot comment on that. My overall impression was of disappointment. Having stayed in The City previously it was my immediate choice. However had I been informed when booking that a refurbishment was underway I would have chosen to book elsewhere in this occasion.

Staff were very friendly and helpful. Great breakfast and replenished right until the end of service. There is refurbishment work going on but minimal disruption. Will definitely be back

Clean spacious room , plenty of towels etc. Breakfast buffet was plentiful and delicious

Great location to see the city. Staff was exceptionally friendly and helpful.

Hotels is in a lovely location The bath room was not as nice as I stayed in other roomx over the years,and the were very modern ,but in my room this time it was very outdated and bath panel needed replaced and toilet wasn't flushing properly

Good selection for breakfast

It was nice having on site parking

The location of this hotel and view of the Foyle and Peace Bridge are second to none. The hotel is clearly in a state of transition with DoubleTree taking over, and renovations of the lobby happening. Many aspects of the hotel truly need the renovation; rooms, beds, bathrooms, the pool/hot-tub (which clearly has not been working in a very long time), to list a few. However, the staff are just amazing and the location and 'bones' have a lot to offer. Gym amenities also excellent. I think if they keep some of the charm and character, and do a proper renovation, it could easily be an excellent hotel again.

Staff were very helpful, bar staff inexperienced at making cocktails they were terrible. Very limited seating at the bar area for the evening music.. breakfast was very good

The location of the hotel and room size were amazing! Jacuzzi was out of order when we were there, and needed a swimming cap for the pool so we couldn't use them. The bathroom was nice, but the shower curtain does cling to you a bit. Overall pretty nice but not perfect.

Lovely friendly hotel. Great location. Bar food great and really good breakfast. Parking poor, extra cost and spaces limited.

Table service in bar lounge area very poor. Food excellent. Staff friendly. Shower overheating to scalding point even after repair man visit, couldnt use it on second day.

Lovely big room, great location. Downfall was the parking situation. States had parking on site, but did not stipulate that you had to pay a daily fee of 14 pounds. Even though car park is directly under the hotel and not gated so anyone off the street can access

Really clean hotel with lovely staff!