Decent sized room and easy check in. Reception area was not where I expected it, but breakfast buffet was sufficient if self service.

Fantastic location right in the centre of Derry. Our family room was huge and plenty of space for the 3 of us. Although there was renovation happening we honestly didn't notice anything. The leisure facilities were excellent. Others have noted the parking charges, so thanks to that we parked on the road just outside Ebrington Square for free and just walked across the Peace Bridge.

Location is great. The pool was warm and enjoyable. Slept well because the room had blackouts and comfortable temperature. Shower had great water pressure even on the 5th floor. We would stay there again.

A great stay overall, staff very friendly and helpful, ease when checking in and out with lots of helpful suggestions on things to see and do whilst visiting.

Room was good size and very clean. Staff very helpful. Breakfast was excellent for the price.

The room was huge, and pretty clean, however it needs a lot of TLC. The hotel rooms are very dated.

Literally the only thing going for this place is the location. Its basically a building site for over a year yet the rooms are DATED heavilly. Old yellowed tub with a dodgey shower head over it with varying water temp. Rooms dont have air con and are not well ventilated so felt like a sweat box (in april so id avoid in summer at all costs). Sand papery bedding and the thinnest pillows known to man. Ive no idea what theyre doing this last year...but the whole place needs torn out and redone.

Staff excellent

Yes good central hotel would tell anyone to book it as it has a pool in it so nice.

The hotel is suppose to be under refurbishment, it seems to have stopped for some reason.We called in to this hotel last easter for a drink and seen that it was getting a big refurb, so booked for this Easter 2026 arrived to the shock of, You park in the underground car park and get to reception and then asked for 28 pounds for 2 nights parking at the hotel, total extortionate price, as now the Adjoining underground carpark is privately owned by some other company.Always was free just adds a big chunk onto your Easter break. The hotel is very run down in all areas,it once was a very pleasent hotel, and we hope it will return this way someday, but we wont unfortunately be back to stay here as you have far nicer hotels for around the same price, also without the rip off car parking price. We will say the breakfast was very nice. But sadly a shadow of the hotel that it used to be .

There’s work going on which to be fair they let you know about. Didn’t really make a difference to our stay. Check in was seamless, waiter and waitress in the restaurant on Saturday evening were lovely and so attentive. Room was clean and comfortable

Excellent location staff lovely rooms need a little TLC

Got their was hotel work going on only 1 lift working then told car park was extra £14 not great. Double bed tiny. Pool and steam room good.

Clean room

This place is pretty run down. However, it’s in a great location.

Room w

I did not stay at hotel and would like full refund please

Room felt dirty. Sparsely furnished. Booked a superior double was very inferior. The onky good point was the view. Reception staff were not particularly welcoming on arrival. Security of the hotel was extremely lax. The main reception was closed due to refurbishment entry via parking underground garage which anyone could access which meant anyone could access the floors to the bedrooms. Only redeeming featuree were the staff in the breakfast room who were helpful and friendly with a smile. Overpriced and not what one would expect for a Hilton Hotel.

Very understaffed!! 15 mins waiting to check in/check out, one barmen at night time, only way in and out of hotel is via basement carpark. 2 small lifts had to be used by every person wanting to get in or out/go to carpark which resulted in crowded lifts and up to 10 minutes waiting for the lift. Food wasn’t great (at one point the waiter didn’t know if he was bringing cod or chicken gougons so picked it up from the plate to check what it was) Had to change rooms as first room was filthy - stains on the walls, leaking shower, blood spots on bathroom door frame) Hotel guests also have to pay £14 per night for underground carpark which wassmall

Entrance to hotel was closed so we had to walj through an underground carpark to get unto hotel