Rating & Review Keseluruhan Hotel Zihua Caracol

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!

Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.

Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.

Very nice location, clean hotel and rooms. Also very lovely staff!!

The Room is a little tired. But pool area and location is awesome!

restaurantes cerca, accesible a playas.

Olía a humedad la habitación, tenia una fuga el lavamanos, estaba fria el agua de la alberca, el agua caliente de la regadera no habia, la television es muy pequeña, las almohadas están muy delgadas que es incomodo dormir en ellas, la cabecera está sobrepuesta y se mueve cuando te sientas y el baño olia a pescado

Great stay! Great staff!

Solo tuve un pequeño incoveniente con el aire acondicionado pero todo lo demas estuvo bueno

Para descansar estuvo bien y la alberca limpia

Falta servicio de bar y amenidades

Great time it was a good stay a good distance from everything

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.

Love the pool and garden area. Roof top view is beautiful

Very close to the beach

No service at all, no coffee, shower was cold and hard to use

Mejorar condiciones del baño Mejorar sabor en los alimentos de la cena Mejor interner

January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.