The room was standard, clean. The bed, bedding and linens were ok quality and comfortable. The balcony looks at the back of the Castle, not a great view but ok. The location is not close to anything but the tram. The check-in staff was just plain standoffish, we were standing waiting for our turn, 1 agent was busy and the other wasn’t even caring we were there. After waiting a while realizing he had no plan to engage with us we approached. The look we got from the employee was sort of like if we were there soliciting. Took forever to scan IDs and barely said anything about hours, services, where anything was, wifi password, or anything! Just handed off the keys and went off to look at his screen. He could definitely use a refresher in hospitality or just basic courtesy/manners. On the other hand, the lady that cleaned our room was super nice and obviously very good at her job. The hotel is old and quite dated, it gives the impression it’s made an effort to keep up the maintenance but still it’s not even close. Also there are zero perks in the room, I’d say just basic things like coffee, tea, water boiler, and the mini fridge barely cools, stuff inside looks ancient. It’s a pity the lack of attention to details and mediocre employees spoil the rest of what the hotel has going for it. Overpriced for what you get.

Clean and comfortable, very convenient location. Modern decor in the room eas pleasant. Very basic hotel services but that was exactly as expected in the price range. Only 4 out of 5 score because the hotel wifi was broken (at least around 8th floor, room 807 specifically). Wifi signal present, could connect from any device but authentication server was down. That's poor in this day and age when internet is mandatory for life!

Helt ok, trevlig personal och mycket trevligt mottagande.

Clean, great view, comfy bed, no noise, great location.

Ja

Toaletten stoppade inte rinna flera gånger. Ett servicebesök men blev inte bättre. Hål i duschslangen. Avloppet frpn badkaret dåligh flöde

Very clean room! Friendly staff. Healthy and delicious breakfast.

Impeccable, rien à dire l’accueil de personnel, chaleureux, l’emplacement, la propriété, je danse, cinq étoiles

Bra läge. Bra frukost. Prisvärd parkeringsgarage som hör till hoteller.

Our room was clean, tidy, and very comfortable, with a stunning view from the windows. The staff, especially the receptionist, were polite and helpful throughout our stay. Breakfast was delicious and fresh, offering a wide variety of choices. We had a wonderful time at the hotel and will definitely be back.

Trevlig personal

Todo perfecto

Me gustó el hotel en todos los aspectos,el único pero que pondría es la hora del check.in, las 4 de la tarde me parece un poco tarde

Bra rum, men renligheten i badrummet hade kunnat förbättras då det fanns en del hår i duschen. Personalen var trevlig och tillmötesgående till mesta dels. Ligger lite utanför stan i ett lite otryggt område. Ligger nära ett köpcentrum och hyfsat nära stranden, vilket var positivt. Väldigt lyhört, man hör rumsgrannarna prata osv.

All above nice and relaxing

Jeg fikk et nytt og veldig pent rom, superior room. Åpen balkong i 9. etasje. Hadde en fantastisk utsikt over sjø og veien opp til borgen. Meget gode solforhold. Rommet var utrolig godt isolert, hørte ikke naboer. Flinke renholdere, som tok rommet mitt når jeg spiste frokost, som jeg ønsket.Har vært på dette hotellet veldig mange ganger, kommer tilbake neste år. Glimrende beliggenhet, nydelig frokost.

Room was great, location was great, bathroom could use a refurbished, seemed old

Alles bestens:)

It was great to see the same staff on our return to this great hotel. We were upgraded & had the newly renovated rooms. Fabulous view & cleaners done a lovely job daily.

Glimrende