+ : proprete de la chambre, emplacement a proximite centre ville, personnel aimable, petit déjeuner très bon, literie très confortable. Jaccuzzi agreable. - : si je dois vraiment trouver un point négatif, il s'agirait du bruit des bus qui stationnent devant l'hôtel.

Muy buena estancia, el hotel está muy cerca de todo en el centro y se puede caminar sin problemas, la cama muy cómoda y personal muy amable. recomendado

Chambre propre, bouilloire a disposition, baignoire. Jaccuzzi, sauna. Literie tres confortable. Personnel sympathique. Petit dejeuner tres bon et varié. Situation très pratique à proximité immediate

Very friendly staff, amazing breakfast, clean rooms. It was warm at night and they brought us a large fan that did the trick.

Yes

Staff was super friendly and helpful. Room was comfy and easy access to the main part of the town.

Nice room. Located very close to main shopping and restaurant area in town. Nice quality early breakfast was available

Buen servicio , buen personal Y excelente ubicación

Breakfast starts early so that it does not interfer with the early tour starts. They also offer a lunch package which is convenient when participating in one of the day tours.

El hotel en sí está como mencionan en las fotos y cuenta con muy buenas instalaciones; realmente se nota la calidad en la infraestructura. El desayuno está bien, aunque le falta un poco más de variedad para ser perfecto. Sin embargo, la gestión del servicio deja mucho que desear. No tiene ninguna lógica que pidan un día entero de anticipación para preparar una vianda (un simple sándwich). Es inaudito y, para colmo, no avisan de esta regla hasta que intentas pedirlo. Además, al personal le falta amabilidad y no ofrecen ayuda para llevar las maletas a la habitación. Tienen la infraestructura de un hotel de buena calidad , pero el servicio no acompaña.

Un hotel muy lindo, muy céntrico, el desayuno está bien, la gente fue muy amable. Encontramos todo limpio.

Room is clean, staff very corteous and helpful, breakfast is great!

Cama confortável, café da manhã bom, mas sem variações, ou seja, todo dia é a mesma coisa. Ponto negativo é o isolamento acústico. Ouve-se movimentações e outros barulhos indesejáveis dos quartos vizinhos. Peca muito neste sentido. Pontos positivos: academia ok, jacuzzi excelente, bem localizado e tem bicicleta free para os hóspedes.

Fue bueno en general un 9/10, lo único a mejorar son la limpieza de roda pies de camas y mueble de televisión, cuidar un poco mas el olor de las habitaciones, todo lo demas fue perfecto el desayuno muy bueno, super centrico, la atención espectacular.

Alles bestens, das Hotel liegt zentral. Das Personal ist ausgesprochen hilfsbereit und freundlich. Sehr abwechlungsreiches Frühstück.

Excelente Hotel!

Very nice staff and the location is good with a huge caveat: there's a house across the street with multiple dogs barking all day and night. There's lots of stray dogs in El Calafate and so every time they walk by its a concert of barking. Our first room was facing this house and the hotel couldn't did move us the first night, but did the next night. Bikes on property were easy to get. Breakfast was simple but good enough. The gym was nice. Easy walk to the main strip. Rooms could definitely use a refresh as they're definitely getting a little aged.

A qualidade do serviço do hotel

La atención del personal del restaurante no fue muy buena . Pregunté si podían preprarme un platillo para llevar a habitación y no me contestaron.

Worst ‘4 star’ hotel we have stayed at, poor customer service and terrible room. Room was the noisiest place, constant sound from room above, corridor and from rooms either side. Absolutely no sound proofing! Also had noise from possible a generator/water heater not sure but again so loud and constant. We got barely any sleep, room was too hot and with the window open to try and cool it down the noise from the busy road and neighbourhood made everything worse. No air conditioning and even when we turned the heating down the heater was still pumping out hot air. There was no effort from staff to help when we said we were leaving a day early as couldn’t manage staying for another night. No compensation either, this place is definitely not a 4 star hotel - probably the worst we have stayed at all holiday. Also for other knowledge spa is only open 1pm-9pm so no chance of you arrive late - so do not book this relying on that. Again not like other 4 star hotels when they are open 7am-10pm… The internet was basically non-existent again very shocking for a supposedly good hotel, when we got better on Easter Island! Restaurant had very poor customer service and slow. Initially walked in, nobody was around. Then after checking with the waiter we were given wrong information about the menu so ordered something we couldn’t eat! As it was late we didn’t want to wait another 30 mins to be given different food so all we had that night was soup… Do not book here expecting 4 star!!