Good stay and good breakfast

Access to WiFi was a serious issue for us as we could not keep contact with family, work matters and the internet.

A bit disappointing as the WiFi was not up to expectation to an otherwise excellent stay

Our room, though adequate, did not remotely match the promotional photographs! One receptionist, very polite, told me I could get another cup from the restaurant. A cleaner overheard and said immediately that she would bring one to our room. All staff were friendly.

We had a free upgrade to an apartment across the road 😀 Excellent facilities and beautiful decor Easy walk into the city centre and can’t fault the hotel’s bar/food Definitely be back!!!

Great location Hotel that is being renovated / expanded currently. Friendly staff, good facilities

Overall a good place to stay, central, convenient, great food. A few minor "gripes! however...no table or bench on which to put case, on the floor is not the best, the kettle is impossible to fill from the only tap, had to use a glass and fill that way! Beds are rsther hard too.

Would’ve been 5 stars had it been possible to buy a drink after 10.30

We arrived lunchtime and had a superb meal before checking in to our room. All the staff were extremely friendly and helpful. The only thing that very slightly let things down was the quality of the breakfast. Poached eggs on Eggs Benedict were hard and American pancakes hard and crispy. round the edge. Overall, though, I would highly recommend this place and would definitely stay here again.

The staff here are amazing! Nothing is too much trouble & they are all very attentive. The food was delicious. The rooms are comfy with good quality bedding & towels. Some of the communal areas are a little tired but that didn’t effect our stay. Everywhere was clean & tidy. Would highly recommend this hotel.

We enjoyed our stay at the Georgian Townhouse apartments. The room was spacious , the bed comfortable & the mini kitchen useful. The shower was rather awkward & sensitive to adjust & we could have done with a heated towel rail to dry the towels. Also a dim nightlight near the set of stairs would have been helpful as they are lethal in the dark ! Otherwise we will stay again. It is very convenient for town.

Lovely room and bathroom with delightful view over the garden. Very conveniently situated in a pleasant part of Norwich. Only a short walk to the city centre.

Bedroom/bathroom were like a black hole. Numerous lights not working. No light above the coffee maker ( and even if there was there was a display suitcase between the ceiling and the coffee machine. No milk. After I repaired seal on shower door there was no shelf to put anything on. Limited space above the basin as well. Carpet had obviously been fitted by an amateur. Bed was extremely hard and then to breakfast. Please explain how you eat toasted sourdough bread without cutting your gums ? Finally on a positive note...the evening meal was excellent, and very enjoyable. In summary, this hotel needed a darn good refit, stained carpets in corridors, missing lamps,and smart attire for the employees would all contribute to a far more pleasurable stay.

Awful customer service!! I left some property at the hotel and notified the day we checked out - after 2 calls, 1 voicemail and 3 emails with no response, I’ve accepted the fact that no one cares and that I won’t be getting my property back. The rooms were ok, but a bit dusty and the windows needed a clean!

This was a gem of a find! Loved staying here for a business trip to Norwich, the room was great and the variety of additional extras really made it worth every penny! The bar and restaurant area were lovely, and the garden was so welcoming in the late- summer evening. Breakfast was served very well as was the dinner, with a great range on the menu.

Like a student bed sit. Worst hotel I’ve been in for 20 years. It’s many many DIY faults could possibly be ignored, but being filthy is unforgivable.

Gorgeous room, comfortable bed, accommodating staff even when I checked in late after a gig, super clean and my own coffee machine! Would definitely recommend for anyone wanting a beautiful room near the city!

Tastefully decorated rooms, comfortable and well appointed with some nice touches and aesthetic quirks. Spacious dining area… cooked to order breakfast was great! Nice garden area. Friendly staff. Short walk from Norwich city centre and on site free parking was a plus.

Good location but no AC and above the pub did detract from the experience. Staff friendly and helpful, provided a fan which helped.

Lovely hotel; highly recommended.