Rating & Review Keseluruhan The Ormond At Tetbury

Payed for superior double room, but on arrival was allocated basic twin room above noisy bar with window to busy road. Superior double room advised was cosy and romantic with double bed. The room we were given was ok, but we had two single beds clipped together with big lump in middle. It's room that is advertised as basic double on Expedia and easily recognized. What is most disappointing is the disgenuinity of staff presenting this room as superior double especially when it's nothing like the superior double advertised (the identified room we stayed in was 107 sq ft and the one we payed for was 215 sq feet) and you payed premium price. The disinterest to at least refund the difference in price or to even consider the inconvenience caused is concerning. Tetbury is lovely place, car park is not convenient, but within 5 min walking distance. Property is very nice and well maintained. Bathroom was very nice and clean. Breakfast average. Beware when you booking and specify detailed features or desired room (colour of headboard,....) as this is what staff suggested to avoid disappointment. I wouldn't recommend this place due to poor dishonest customer service.

Place was amazing and really accommodateing, was traviling with a 3 month old and they could not do enough to make us feel welcome and offered all the help we could ask for. Bar and restaurant really lovely food and choices of beers and ciders.

Perfect for our stay in the Cotswolds, rooms great and really nice area with great dining and drinking options

Beautiful room. Lovely surroundings. Staff friendly and helpful even when understaffed.

The pub was very nice

Very comfortable stay, the room was lovely and clean and very comfortable bed. We didn't love the breakfast unfortunately, the staff were lovely and very helpful at breakfast but the food quality wasn't quite right, could do with less of it but better quality

Great hotel. Very comfy

A fantastic evening with great food and fabulous service Room was perfect and the bed was extremely comfortable Well done to Matt, Courtney ,Jennifer and Riccardo you made us feel very welcome

Great location and v relaxing

Good for a short trip. Our room backed onto the pub garden so smelt slightly of smoke when we came back, but the room was nice and clean.

Awesome staff and great pub and restaurant. Very friendly and helpful

Stayed in Room 3. Nice big room, good wifi, large TV, excellent shower and comfortable bed. Breakfast is continental and was excellent, fresh pastries, nice fruit salad and good coffee. All staff were super friendly and helpful, used the bar in the evening which was great with a good atmosphere and good food. In a great location. No parking but plenty of parking nearby. Highly recommended and will definitely stay here again when in the area.

Matt & Jergen were excellent company and made me feel right at hope. Fantastic service and some good laughs. Lovely hotel in a beautiful setting right in the centre of town.

Our superior double room had a very very quirky decor but clean and roomy. The bed was set up two stairs which were difficult to negotiate safely at night. The staff were very helpful and polite. The breakfast was a continental buffet - OK. The coffee was lovely! The town is beautiful.

Delighted with beautiful room, super friendly welcome, all staff were helpful and very polite, will definitely return

We had a Signature double, the room was nicely furnished, but a little smaller than expected. The bathroom was large with a shower over the bath. Kettle, tea, coffee & milk are provided in the room & refreshed daily. Breakfast was disappointing, continental, but the items are not replaced when they run out. We paid £160 per night & personally for a Monday & Tuesday night I thought was pricey. Beds are comfortable.

Nice place with friendly and helpful staff. Food was good but a bit pricey. Decent room. Nicely located in the town centre. We'd stay there again.

Room 12 was very clean and spacious Friendly check in service Excellent location

Convenient as it’s in the middle of town, sadly no parking. It’s an ancient property so it’s obviously not going to be over modernised, rather crowded furniture wise.

The fact that breakfast consisted of a continental breakfast instead of a full English breakfast. We were not informed beforehand and an English breakfast was sitting on each table the evening we had a meal. Porridge was in a box, I had to pour boiling water into it and add milk, toast had to be dealt with yourself, overall very disappointing. I also add that there must be a lot of waste where the continental breakfast was concerned.