Rating & Review Keseluruhan Hampton Inn and Suites Enid

Great staff! Very friendly and helpful.

This place was a dump. Nice staff but not worth the money. Rusted tubs, mold in every room. It was a disgrace.

I am staying here for military deployment, and had to extend my stay a week. After making the reservation at the front desk and making sure that i was getting the government rate this time, after they lied to my face on the original reservation. i was then woken up up at 11pm on day 1 and told to vacate immediately, that this room was for a family in the lobby, and that my reservation was only for 1 day, and i was squatting. 1) not true, it was for a week and I went over this three times with the front desk concierge just to be sure. 2) housekeeping had long gone home, so at 11pm they were going to kick me out and give this family a dirty room??? Btw there are a lot of rooms open room currently, but he didn’t even offer me another room, just ordered me to get out now. Then the manager informed me that they will not honor the government rate for this reservation and changed me a lot more than the non government rate i was already paying!! I’ve never had such bad service and such a rude person in charge.

Im here stationed at the Air Force base, and when i checked into the hotel, I specifically told them i needed the government rate for the hotel stay. They promised me I was getting the government rate. Three days into my stay, i learned in a briefing what the government rate is for that hotel, and found out they directly lied to my face. In fact i was paying full price.

Staff was welcoming and friendly.

Room was nice. Roomy and nice condition. Staff is very nice. Always pleasant and happy to be helpful. If I have any poor comments. It would be that the bathroom was cramped and very poor shower water pressure

Very good hotel. Very friendly staff.

We were craving something for a snack and went down to the lobby to get something to eat. They didn't have many options. They should consider having a variety of snacks and drinks. Everything else was great, as always.

Kids were running the floors but was taken care of by staff and parents of kids. Very kind and helpful staff

This place seemed very understaffed. People were nice enough WHEN you could find them... And they ran out of towels at the pool, at which point we were told there were no more towels to be had... period. Not good. Additionally, the heat and air took a while to get going. The pool was nice and hot but the hot tub was actually frigid, even when it was left on for a while. Needs more staff to keep up with things.

We had 2 toddlers who are rowdy. We had a room hoping we wouldn’t be bothering anyone. We didn’t bother anyone. The pool was the perfect temp inside it was freezing outside the hot tub was awesome! The pool and hot tub was clean the whole facility was clean. And the staff were very friendly and helpful rooms were clean and tidy. No issues will be staying there again.

Nice rooms friendly and helpful staff

Clean, safe and friendly

The general condition is just old and degraded. They keep what is there clean though. Some of the staff for very kind and helpful. Others were extremely rude and unhelpful, so it was really just hit or miss. The pool was ice cold, which is just annoying and shows how much the company cares about the guests. Also, we were told we couldn’t use the common area at 7pm because there are 1st floor guests. We were a group of 10, 40 except 2 kids looking for a place to be able to sit together after we all got into town for the holidays. We weren’t in any way going to be loud but that didn’t matter, it was an automatic ‘no’, at SEVEN pm.

I was surprised to find a damaged refrigerator cabinet upon arrival. The hotel did trim down the swollen pressboard so it would close. They also replaced a missing piece of tile in the bathroom. The shower had a lot of black mold visible though, and housekeeping skipped is on day and did a terrible job the next day. Towels were refreshed, but the empty tissue box was not replaced, and the bathroom counter was not even wiped down.

Convenient

Not the best Hampton inn I’ve experienced. Older property that’s fallen behind on maintenance and cleanliness.

Loved our stay. Kids really enjoyed the Warm indoor pool! Big clean rooms.

Nice place

Everything was excellent.