Rating & Review Keseluruhan Zel Punta Cana – All Inclusive

the best best best, most relaxing resort ever! food was amazing and vibes were impeccable!

Múltiples actividades, la comida deliciosa y el lugar muy bello. Creo que la mejor parte de nuestra estancia fue el servicio al cliente. Andrés que es parte del staff nos ayudó en todo y estaba muy pendiente de nosotros. Sin duda volveremos 😊

Best property in punta Cana, friendly staff

Zel Punta Cana was an incredible resort. The rooms were truly five-star—clean, modern, and beautifully designed. The service was just as good. While not all staff speak English, they’re kind, patient, and happy to let you practice Spanish. It was fun to brush up on mine! Service-wise, everything was top-notch. We loved the beach club, the hibachi restaurant, and every bar. Activities were fun and easy to join, with a quick ride to a gorgeous beach. We actually preferred the pool, but the beach club was a great option. Chairs were always available, and staff helped with excursions and kept vendors away. Everyone made us feel like family. The spa was beautiful, but my deep tissue massage included massage guns, which I didn’t love. Still, the space was relaxing and worth a visit. My biggest feedback is on the food. The buffet needs serious improvement—items weren’t always fresh or at the right temp. We stuck to the omelet bar for breakfast and mostly avoided the buffet otherwise. The restaurants were great but could use more variety and less upselling. Communication was a little inconsistent. It’d be helpful if concierges shared a daily activity list via WhatsApp along with dinner reservations. Still, we had a wonderful time overall! I would give it an eight out of 10

Zel is advertised to be a calming tranquil environment for relaxation. However, the DJs play music (explicit rap at times) loudly throughout the afternoon heard all around the resort. Speakers are all around the resort. Usually not oppose to loud music if confined to certain areas or certain times of the day during foam parties etc. It was loud the entire time to the point you can't concentrate or read by the pool. At one point it was difficult to have a conversation. There were other guests who complained as well. Management did speak to us but problem still persisted. It may not seem loud when you are walking around the resort but if you relax by the pool all day, it wears you out. Otherwise everything was A Ok.

Nice staffs especially

Everything

Great property would Recomend to the world! The staff was impeccable.

Muy bonita instalación deben mejorar la calidad de los productos es pésima

The negative aspect of staying af Zel Punta Cana was the lack of food and food variety at their buffets, really small portions served at their restaurants. Buffet hours of operation varied and need to ask staff before hand or you will starved. Management needs to fix these issues otherwise nobody will return.

El hotel está muy bien decorado y al ser nuevo las habitaciones están perfectas

Great staff, nice rooms and pretty beach.

I loved the property, the amenities, the staff service, the quiet it is, the beautiful and big rooms.They make you feel very welcomed to the resort. I did not like much was the food. I give it 2.7/5. In the restaurants..the wait time to get your food orders exceeds the normal waiting time. It wasn't the servers fault, all of them were exceptional. My advice is if you are looking for a place to relax and being lazy then this is a good choice but if you are looking for having fun and entertained then it is not.

It was just amazing, everything, thank you the hotel and all the lovely staff from this hotel, we will return soon

The property and room was clean. We had the best time.

Excelente en general. Muy buen atención por parte del personal .

Zel was a great experience. I enjoyed the aesthetic of the resort. If you plan on wanting that all inclusive experience, I would not recommend this resort for more than 3 days. We stayed an entire week, and started to run into a few issues towards the end of the vacation. There are only 3 options for dinner, and you have to make reservations for them. All restaurants AND room service close early as well so if you like the night life be sure to eat before you leave or eat while you’re out. There is no microwave in your room either. With that being said, the staff were so personable and made the resort that more enjoyable. They loved to offer shots, they never stopped asking if you needed anything and they also were great at making sure you knew what they had to offer at the resort. There were arts and craft classes, bartending classes, yoga and pilates. The beach club should have a separate review, just because it was our favorite part of the stay. Beautiful scenery! Delicious food! It was heaven on earth. All in all, it was a great birthday celebration and we had a great time.

As instalações são novas e bem cuidadas, o quarto super amplo e confortável (ficamos na Zel Master Suite), a praia é cinematográfica… mas essas características sozinhas não seriam suficientes para que nossa estadia fosse excelente: o diferencial foi o atendimento dos funcionários! Todos foram muito simpáticos e atenciosos! Gostaria de deixar um agradecimento especial ao Wilington Matos, que nos atendeu todos os dias no restaurante Parda, sempre sorridente e muito simpático. No final de nossa hospedagem, ele até já nos trazia as bebidas que gostávamos sem precisarmos pedir, foi extremamente atencioso. E juntamente com ele no restaurante, o Jabes Rodriguez também foi muito cordial todos os dias. Além deles, gostaria de deixar registrado nosso agradecimento ao Jostin, que nos recebia diariamente no restaurante da praia ”Neguri Beach” sempre alegre, bem-humorado e muito atencioso. Todos eles e os demais funcionários fizeram-nos sentir especiais.

Fantastic property!

The staff were excellent, friendly, fun and attentive. My only complaint is the cleanliness of the pool. The main pool was alway clean an crystal clear. However, the “lagoon” area around ours and all the other swim up suites desperately needed a good vacuuming. They are surrounded by lush tropical vegetation, no doubt difficult to maintain, but they really need a better solution.