Rating & Review Keseluruhan DoubleTree by Hilton Sterling - Dulles Airport

In my room, I had difficulty with the door, which could have been because of the heat and humidity, causing it to swell and making it difficult to open. Also, the room had a funky smell. Lastly, I went down to breakfast, and many in the dining room thought it was free and then as we started eating a woman came around to say there was a charge. What are you supposed to do as you are already eating? There should have been someone right by the entrance to the buffet saying you will be charged $19.

The facility had great staff from the front desk to the bar. Would have liked to seen a clock in the workout center and cups for water. The door took seven tries before it opened and other quest had the same problem.The pool and sauna were refreshing. Unfortunately the business center had computers but were not working for 2 days. Left my computer at home. Would like to see in future non alcoholic beer.

Desk staff and Bartender were amazing.

The room was underwhelming as was the quality of service and amenities. The shuttle service to/from airport has to be requested in advance and does not operate after 10pm apparently. So I had to uber to the hotel.

Na

The pool was filthy. The jacuzzi was not working. Staff was friendly and courteous. VERY disappointed in the condition of the pool and jacuzzi.

Hotel was clean, peaceful and close to restaurants, shopping, and entertainment. Our family enjoyed our stay.

This property is not my favorite. It’s beautiful on the outside, easy to park, good location if you’re going to be traveling around various parts of northern VA but there are issues. On Expedia it was advertised that this property had laundry facilities which we were counting on and we learned they have none for guests. The property also has an indoor pool which the kids were excited about and it was closed for maintenance the entire time we were there with seemingly no work being done on it, just closed. The restaurant was not great at the hotel and is really pricey. The room was a good size and seems to be sound proof which was a strong point and the gym is small but a great mix of everything to keep you fit while traveling.

Problems with restroom and room key.

Property is due for a refresh. Even the lamp shades on the sconces show fraying. All drawers in the dresser broken. On the surface it’s ok. Priced below market for a reason.

Tired hotel, badly in need of a refresh. We did not get the room we booked. Air conditioning unit was loud, needed to be replaced.

Good property

Great

Toilet would not flush when we arrived. Maintenance said they fixed the problem but did not. I had diagnosed the problem for them, (stuck float) and after a second attempt to fix the problem they managed to cause the supply line to the toilet to leak. Our stay was for 2 nights so we dealt with the hassle of adjusting the float after each flush. Side note: Language barrier between cleaning staff and guests.

Great place. Super clean. My only gripe is the poor water pressure in the shower and the bath towels sized for toddlers. Took me forever to get the shampoo out of my long, thick hair. Otherwise, great experience.

Near the airport and friendly staff

Quiet and clean and decorated beautifully for the holidays. An easy check in process and fresh cookies available upon arrival.

Everything was perfect!

Everything

Tissues in bathroom were not refreshed. Complementary water was not provided.. Room had a musty odor. inaccurate billing charged for room service that was not used or ordered for any reason. With zero management available to help me with the billing issue because management is not available in until 2 PM.