The hotel staff were excellent, friendly, and very helpful throughout our stay. The location is great with direct access to the beach. The room was clean but did not meet the standards expected of a five-star hotel. The beach was not very clean, and the lobby was small and lacked the spacious feel of a luxury hotel. The gym was small, with old, limited equipment, and the air conditioning was not working. The restaurant offered a good variety of food, but the taste was below expectations, although the desserts were excellent. The air conditioning in most public areas was ineffective, except in the guest rooms. Overall, the hotel has a great location and excellent staff, but in my opinion, it does not deserve a five-star rating.

Good location of the hotel and central to all that Hammamet has to offer. About 35 mins from Enfida airport. Other than shops, a theme/water park and a boat harbour, there isn't really much else to see. The beach is 100 metres from the hotel and is fairly clean and stretches for miles, with all other 5 class hotels situated on the beach strip. The hotel, although 5 class, is really 4 star at best, and in need of serious modernisation. The buffet breakfast, lunch and dinner as part of an All Inclusive is satisfactory offering international and local cuisine. The cuisine is fairly extensive however lacks every day variety and quality and is perhaps not in keeping with a 5 star but rather a 4 star hotel. There are also 3 a la karte restaurants (Tunisian, Mediterranean and Italian) that can be booked 24 hours in advance on the All Inclusive but cuisine was average. Pool facilities offer the usual entertainment and again adequate but found the music poolside to be rather loud. Adequate sun loungers. Rooms are clean but basic. Plants on the balconies are not well maintained. Gym is basic, dusty, but functional. Overall a 3.75 out of 5 is a fair rating from me.

Belle chambre et personnel accueillant

The front desk staff were not welcoming or friendly. Check ins were slow. The room was nice and the view was nice but the rooms have almost no light. They would benefit greatly from a floor lamp or two. There is insanely loud music on the weekends in the courtyard until late. It your room is on the wrong side of the building it is impossible to rest. It feels like the music is in your room. It is incredibly loud.

Liikenne

The quality of the food in this all-inclusive was pretty terrible. It was a giant disappointment

Clairement pas un 5 étoiles, au mieux 1 étoile voir un camping. Service nul pour un 5 étoiles. Téléphone chambre marche pas, sens l’humidité, pas d’eau dans la chambre, repas ressemble à une cantine, serviette de plage vous la prête seulement en échange de 20 dinars etc… Si vous souhaitez vraiment un 5 étoiles dirigez vous plutôt vers les chaînes d’hôtels connues

.

Was a good stay but everywhere I went everyone was trying to sell me something . Fair enough outside , the shops attached to the hotel were very aggressive but inside the hotel their was receptionists, he kept trying to sell me excursions or trips and I would never ask. He then said are you not going to buy something with me, like I needed too and he only wanted it for which would seem like commission. I said over and over again , I'm not here for this and I just want to relax. I was going to sousse after my stay and asked for a transfer to which is was £60 from the hotel was quoted. I said I would look around and the receptionist looked upset and I said it's very expensive. I found one for £27 and when I told him I wouldn't book he was upset . I then said can I reserve to go to the restaurant in the evening, he said I need to speak to the head chef! This was unbelievable! All because I wouldn't buy anything with him . Other then this everyone was nice it was just this receptionist which ruined my stay

Room is dirty bad service No welcome when u check in

Das Hotel kann ich nur empfehlen. Sehr freundliches personal und sas Animationsteam ist grossartig. Macht bitte alle weiter so. Das Essen ist spitze für jeden was dabei. Sehr familiäre Atmosphäre. Sehr gut gelegen alles fussläufig zu erreichen

The hotel didn’t have air conditioning. Extremely hot and uncomfortable especially at night time. The pillow cases and bed sheet were of poor quality. The entertainment team were good and friendly

Personnel et accueil au top, ça change des autres hôtels dans la région.

Excellent stay , I liked the food and amenities

U have to cross the street to go to the beach. AC was leaking Old furniture for a five star Food average,nothing special

Nice place but they need better staff more professional less asking for tips for everything

I booked for triple room and sea view but they gave me standard room without sea view. I pay double more for sea view and this what i got. The room air condition is not working and its too hot. What kind of 5 star hotel is this. This is a riff off. I will file complaint to BB to your guys for not giving what i booked and post everywhere bad what the hotel did. I booked for 6 rooms and paid soo much for this.

The bed was bad, the reception and the checkin agent was unwelcome

I asked for quiet room. My room window over looking evening entertainment with loud noise and windows is not double glazing I could not hear the TV in the room

It’s all just great The food is amazing and changes daily with different ingredients everyday The rooms are great The staff are always friendly and helpful I give it overall five stars