Have been going for a few years on visits to Colombia. Staff is friendly and helpful. Hotel clean and in nice neighborhood. Could update breakfast offerings.

Breakfast very limited and ran out of food. Hotel in great location.

I chose this hotel because of the good reviews and location. After a long bike tour, I wanted a hassle-free stay and paid $77 USD for one night. The first night was fine. The issue began when I went to extend my stay. Instead of processing the extension, the staff brought out a laundry bag with a towel I had used to wipe dirt off my hiking shoes and told me I would have to pay for it to be washed. When I asked how much, they said they would “let me know tomorrow” because it was Sunday. That meant I was expected to accept an unknown charge. I reviewed the contract, translated it, and pointed out the clause stating guests can only be charged if an item is permanently damaged and cannot be restored by washing. Only after I referenced this section did they say management decided not to charge me. Given the premium rate, this handling was disappointing. I chose not to extend my stay and moved two blocks away to a private apartment with underground parking and a washer/dryer for $33. The location is good, but if you stay here, pay close attention to any additional charges and be ready to defend your rights.

Location is excellent and the service great! We had a great stay

Mal servicio; camas duras y comida regular

easy check in, great location, super safe vibes and plenty of food options. Staff was very helpful and not disappointed with the well-known top scaled Colombian hospitality. Clean hotel and good amenities. The room was quiet, spacious with a beautiful view of the city and the soccer stadium, but unfortunately the bed was very hard, and it had a anti-fluid film covering the mattress making it very noise and uncomfortable, other than that we really enjoyed our stay.

Nice hotel, although didn't find the bed super comfortable.

Everything was great , it’s a great hotel

Best location, friendly staff.

Muy bien

Modern, comfortable hotel on El Cable área of Manizales. No frills but adequatley furnished rooms and bathrooms. Clean and quiet . Hotel provides a nice buffet breakfast. On site covered parking. Hotel provides all day dining options but does not have a bar, although area near hotel has many dining/ bar options. Walk to nearby mall or just few minutes drive from Milán night life. Traveled with our dog who had a great time-hotel requires proof of vacinations and daily rate is a little high for pets, Strangely Manizales does not have big hotel brands so this is a good option for *** hotel.

I have to judge a place based on the sleep I get... And I am writing this review in the middle of the night, so it is not going well. First, the rooms get baked by sun all day, but the windows barely open and there is no AC, so you also have to stay in a hot uncomfortable room all night. Don't expect to sleep well. Second the bed is hard and uncomfortable. And sleeping with a window open is impossible because it the city noise. Third, it is not clean. Just have a look at the area next to the mini fridge, or the curtain. It is truely disgusting, and has never been cleaned - pictures attached. Fourth, the room has no lighting, broken lamps, and old furniture. It's embarassing for an Estelar property - pictures attached. The bathroom fan also makes the most horrible grinding noise. Fifth, the wifi. It's only 1.5MB/s. Totally unusable for work, calls, or video. Speedtest attached. Sixth, there's an iron but no ironing board in the room. This is stressful on a busy morning. I can't believe I paid so much much money for such a misleading and disappointing hotel. I can only hope that the coffee is good tomorrow, because I will need it after this terrible sleep.

Excelente el servicio, las instalaciones y el restaurante tiene muchísimo por mejo. Un solo ascensor es caótico. Las opciones del desayuno muy limitadas.

Beds are as hard as a rock. Front desk staff was serious and dry. Great service during breakfast. A/C controls are for decoration. You cannot adjust the temperature, only the fan speed.

Excellent experience

Excellant

Hermoso hotel y buena atención

Habitación limpia y cómoda, cama amplia y baño completo.

Excelente Hotel

Great stay. People were very nice and provided a comfortable time. Breakfast was included and it was amazing. Will be definitely back.