직원들이 너무나 친정

Staff at reception and bell hop and excercise room all windery

行政酒廊一点也不像様，嘈吵沒人理，人多不懂疏導，一塌糊塗。

員工很貼心

客服 sally 服務 很好贴心

房間清潔做得很好，職員態度很親切，尤其是前台職員介紹多個美食點都很正，今次入住很滿意，下次到中山會再入住的。

房間非常好、職員有禮貌、經常主動提供協助。

I booked three rooms for stay that hotel. We went to the hotel and they tell us which we can’t use fitness equipment at morning and the main restaurant is not open too. Why you don’t let us know when I booked. That is waste my money staying at 5 star hotel.

We had the best check in experience at the hotel. He was so helpful to give us recommendations for sightseeing and must try food places as we were visiting for the first time! Every recommendation was stellar!

That is no dinner restaurant open and can’t use gym equipment at morning. If your company lets us know earlier that we wouldn’t book this hotel.

Great staff, always an enjoyable stay😊

Everything is great except entrance carpet area has urine odour otherwise is a beautiful hotel

酒店太舊,性價比不足,有點貴.

The service and food quality in the hotel are exceptional.

出張なので十分だと思います。ジムのマシンがもう少し手入れできていたらもうちょっと良いと思いました。

Very friendly staff

如能提供歐標充電器將顯著提升住宿體驗，讓旅客倍感貼心，有效增加再入住意願

Always a good stay, staff are friendly and always remember me from previous visits. Impressed by how the retain there staff👍

泊車指引不清晰、房間有少少地方未打掃清潔，梳化椅上有乾了的飯粒、房間外時不時有噪音，包括半夜。 應該可以做得更好。

This is the worst experience I have had staying in a Sheraton Hotel. I booked my room for three adults, including breakfast, with the understanding that appropriate sleeping arrangements would be provided. But when I checked in, the reception manager told me that it was a double-bed room only and that if an extra bed was needed, I needed to pay. I said then what was the point of booking a room for three persons and he said it was for breakfast reservation only. He said, from his point of view, there is nothing wrong with Sheraton because the booking was conducted via a third-party website, i.e. Hotels.com. I told him it was not a matter of paying extra money for the additional bed but being a manager, he needed to solve the problem to satisfy the customer's need and not simply say the hotel did nothing wrong. I paid for the extra bed but I told him this RMB233 extra will prevent a loyal Sheraton Hotel customer from booking this hotel anymore. I have now black-listed this hotel and I hope your website takes a look into this matter and improves, like showing an option to add an extra bed should the booking be for three adults and an additional facility pack is needed. If Sheraton's management training is like this, I am very disappointed.