Staff were wonderful. Every recommendation for restaurants and tapas bars were excellent. Room was always clean, though could use better storage accommodations for clothes and bathroom items. Breakfast was delicious and the location is very good. Our room was a little noisy - had one roof window and it didn't seem to close tightly so we heard street noise a bit too much. But overall a great stay.

Fantastic room. Lovely little touches like arrival and departing treats left in the room. Staff were all very pleasant and guest relations desk was very helpful. Breakfast buffet had a huge selection and à la carte options were included in the price.

Great staff, location, service, cleanliness. Excellent all around!

Staff

every thing was excellent

Location and the friendly staff

Nice and clean room, friendly and helpful personnel and also a very good breakfast! Great location!

Super Lage. Tolles Personal beim Frühstück. Das Zimmer war großzügig, aber teilweise schon etwas abgewetzt.

La atencion formidable, limpio y cómodo. Buen punto para explorar áreas de interés.

I have issues with the daily making of the room and The room 420 is facing Atocha a very noisy street.

The room was large, very comfortable for three adults. Cleaners were very efficient. Staff in general very kind. Position super. Only thing that could be improved is hotel bar: very small and not not particularly inviting.

Lovely hotel, can’t really fault it. Location is wonderful, very central but not loud. Breakfast was wonderful, great variety and well stocked, staff were incredibly attentive. Reception staff were also great, on arrival our room wasn’t ready and they offered to prioritise it and call us when ready, our luggage was already in the room by the time we got back. Room was lovely and clean, bed comfy and massive, the only thing that was slightly annoying is that the room and the bathroom were very warm, we could not regulate the room temperature and had to resource to opening the window, which was a bit noisy at night, the extractor fan did not work in the bathroom

The room, the staff, the location, the breakfast… the hotel itself was beautiful and the staff was friendly and welcoming. I loved the place

zum 2. Mal hier… super gelegen, sehr gutes Frühstück, freundlich und sauber. Wir kommen wieder..;)

O hotel está muito bem localizado, com vários restaurantes e lojas em volta. Fui muito bem recebida na chegada, inclusive com um espumante de boas vindas pelo funcionário q estava na recepção e ele inclusive foi muito atenciosoem tds os momentos, assim como a moça q estava la tb no momento do check in, mas ele sem dúvida, diferenciado.Tive tds as socilitações atendidas ao logo da minha estadia. Suite maravilhosa (Junior Suite) e tudo muito limpo. Recomendo e ficaria novamente nesse hotel.

Hemos seleccionado este hotel desde 2018, por su excelente ubicación. Siempre nos recibieron muy bien y nos daban upgrade de la habitación. Más en esta ocasión y debido a las fiestas no nos dieron upgrade, y lo triste fue que la habitación que nos dieron tenía ciertos defectos, como la lámpara de la ventana, la cual estaba medio fundida, el auricular del teléfono no funcionaba y la puerta de un clóset no estaba en su riel. Si bien estas anomalías fueron en su mayoría solventadas, para un hotel de 5 estrellas ni siquiera debíamos darnos cuenta de ellas como huéspedes. Tal pareciera que no desean que regresemos🙁. Como comentario adicional, ya deben hacer una renovación del hotel, para que este adhoc a las 5 estrellas que ostentan. Esperamos que tomen en consideración los comentarios para mejorar. En cuanto a la atención del personal, esa ha sido amable y muy atenta como siempre, esa atención se ha mantenido y agradecemos que sigan así.

Mooi hotel. Alles op loopafstand. Bedden liggen heerlijk. Vriendelijk personeel. Ontbijt was heerlijk. Kamertemperatuur wel erg hoog in de winter.

We had a bigger room than we had booked. Had plenty of room to spread out. The hotel was clean and the staff was friendly. Location is convenient to get around to all the sights.

The room was stunning. Sloped wooden ceiling with a skylight. Felt special.

Excellent location, amazing staff and breakfast was superb!