Excellent room very happy, room service everyday fantastic staff

Personale cortese e disponibile

Personale reception poco gentile

Eerder een congres-hotel an spa dan een regulier hotel. In prachtige staat. Ik was er voor mijn werk (een cursus) en ervaarde zeer vriendelijk en bereidwillig personeel met klaarzetten van een demo-voertuig. Ook: grote kamer met dakterras, sanitair uitstekend en heerlijk gedineerd in het hotel-restaurant

La struttura è molto bella, nuova e accogliente, il personale molto cordiale e disponibile. La stanza molto bella e ampia, graditissimo il balcone super privato, molto affascinante la vasca a vista (anche se poco pratica perché l’acqua arriva ovunque), nel complesso un buon soggiorno da riproporre.

Wir wissen nicht genau, was wir von diesem Hotel halten sollen. Es war sauber, die Mitarbeiter alle Hilfsbereit, der Shuttleservice hat einwandfrei geklappt und wir hatten alles was wir brauchten, bis auf Möbel auf der Terrasse, auch die umliegenden Balkone hatten keine Gartenmöbel, sodass man draußen nicht sitzen konnte. Der Lüfter des Spabereiches lief durchgehend auf der weitläufigen Terrasse, wo man sowieso keine Privatsphäre hatte. Das Zimmer war dunkel eingerichtet, da es nur Stehlampen gab. Der Spabereich und auch die angebotene Massage hat uns überhaupt nicht gefallen. Wir haben nicht einmal die Salzmassage bekommen, welche wir vorab gebucht hatten. Der Poolbereich ist schön und man bekommt Handtücher. Auch die Preise der Poolbar sind vollkommen in Ordnung. Das Hoteleigene Restaurant hat keine Riesenauswahl, sodass man nach ein paar Tagen gut und gern im Ort nach anderen Restaurants guckt. Wir hatten trotzdem einen wundervollen Urlaub!!

Bellissima struttura, nuova e accogliente.

I loved this hotel. Spacious room, moat staff were friendly, lovely atmosphere, very clean and great pool. Location was okay.

Unclean

We stayed two nights at the end of June. This hotel is in a very convenient location because it is central. It's close to Catania, Taormina and Mt Etna - all easily reachable within half an hour or so. It was an okay stay, but definitely not 4-star, in retrospect. The pool was an experience - it's obviously a source of additional income for the hotel so it's always crowded with non-guests. This goes for the parking, as well. It's a nightmare. Pluses: Convenient location and the staff are very friendly and accommodating. Minuses: Pool and parking. Overall, it served us well.

2 stars from us

I have booked for 1 double bed and 2 single. But there was only 1 double bed and 1 single in the room. When I went to the reception the next day to query, the lady at the reception the lady was rude and told me why I did not mentioned this on my arrival day one. I told her day one I was tired and did not take notice and thought that the sofa bed can open and turn into 2. There was two Tv's only one was working. Some of the lights was not working in the room 129. I did not bother to report it as I had a bad experience at the reception. However, the staff at the restaurant and room cleaners were friendly. The outdoor swimming was closed and we wanted to use the indoor swimming pool 11th June, we was told that there is no water. Overall a bad experience.

Hotel molto bello e situato sotto l'Etna. La camera al terzo piano sono prive di oscuranti ed hanno molte finestre. Alle 5 di mattina entra luce e sincermente lo trovo fuori luogo. Per doccia solo.vasca senza box si allaga tutto. Ristorante buono.

Très mauvais comportement du personnel envers les clients. Acces impossible au parking ou reservé uniquement a certains clients par le personnel de securité qui refuse de discuter ou vous menace. Comportement très douteux. Comportement intolerable du personnel qui refuse de vous aider et de vous ecouter. Je deconseille fortement cet hotel.

Väldigt slitet hotell. Det hade nog sina glansdagar för ett bra tag sedan. Dåligt underhållet. Slitet. Rummet var dåligt städat. Spindelnät i hörnen. Fin, men smutsig balkong, helt utan möbler. Den gick med andra ord inte att nyttja. Strömmen gick när vi satte på sänglampan. Dom försökte lösa det, men uttaget hade brunnit. Personalen var inte särskilt trevlig eller tillmötesgående. Många av dom kunde ingen engelska alls.

Typisk klinisk konference hotel. Lidt skuffende siden de fleste hoteller i området har charme. Stort og tomt. Fin restaurant. Tilkøbte morgenmad for 10 euro - enormt billig i fht udvalget.

Tutto perfetto , posto incantevole

The pool is added charge and is part of the wellness retreat, the heated pool and hot tub were cold to cool at best. A bit disappointed. Dinner onsite was very good.

Very nice hotel and friendly staff who were very accommodating. The pool is incredible - you have to reserve in advance and the times did not seem so flexible (only one hour in the mornings), but this could have been because we were a family of four. Breakfast was good, and the restaurant at dinner had very nice food - could maybe use a bit more variety on the menu (eg no pasta dishes was a bit of a surprise). On the whole, very nice place for relaxation!

Piacevole soggiorno.