Buen servicio e instalaciones buenas

Todo bien

When we arrived they said we don’t have reservation. The front desk person was so upset because she was alone with a lot of customers waiting. Even though we got successfully the room, it was terrible. There was no hair dryer, security box not working, the floor was dirty, the door couldn’t open well, no face towels, etc. I sincerely do not recommend this hotel.

Front DESK should be more friendly ! .

Location, good value, nice staff.

We didn’t get to stay at the hotel due to electricity problem in some floors. We were just shipped of to another less nicer hotel, without any apologies or compensation. And the other hotel had not gotten any info about it, so when we arrived, we had to stand in a long check-in cue. This whole thing took 1,5 hour and caused us to miss our dinner reservation. I think this was really bad service. The hotel was booked over a month in advance, so the least they could do was contact us in ahead of check-in date and send us directly to the new hotel so we hadn’t lost so much time. Will definitely not choose this hotel next trip to Panama.

Keurig hotel, goede service. Mooie grote kamers.

Courteous front desk staff. Excellent service.

The drapes in the room are in bad condition. Need replacement.

Staff was amazing, my second time staying at the hotel and I'll definitely be back

I really enjoy my stay

Muy buen hotel, limpio, buena ubicación cerca del metro, desayuno bueno podrian variarlo un poquito mas solamente.

O quarto é até bom. A equipe boa ; disponibilizaram café da manhã qdo tivemos que sair cedo para os passeios . Mas o que precisa melhorar é a academia . Não tem água ; ar condicionado desligado .

We arrived only to be told that the pool had leaked onto the floor where our room was reserved (obviously no one’s fault). They said they had no other rooms available so we would be sent to a Holiday Inn and not be reimbursed the price difference. The Holiday Inn was not nice - old, moldy, etc. We cancelled our stay after the first night and then went to the Renaissance for the remainder of our stay. The complaint with Victoria Hotel is that they could have sent me a message when they knew our reserved room had water intrusion so we could have made alternative plans.

Nice clean hotel, staffs are wonderful, breakfast is very good. Rooms are big. I would stay here again.

can not see panama csnal. waste of time

The service in the restaurant or kitchen was excellent. (Room service).

I loved the location and felt safe as security is constantly on the alert. Most of the staff were nice and accomadating however i believe that housekeeping could be better

Ninguna

Long wait for check in. When checking in they could not find my reservation. After showing a copy of the hotels.com confirmation I was upgraded to a suite which was not in great condition. Doors stuck did not open easily, curtains would not close and ripped, bed Awful should have been replaced years ago, lighting not great in the room. About 7pm I went out for dinner and I asked the clerk at reception to request a "transport for the airport" for the next morning at 5am he said he would. When I returned from dinner about 10pm I asked him again and he said he made arrangements. At 4:45am I go down to the lobby and I am told they had NO record of transport for me being made. They called a "regular taxi" which was old and beat up. I know the route to the airport and the driver started to take me a "different way", I told him to immediate take the "Corredor Sur". He started a different path and had to stop and buy gas, I had to tell him which way to go correctly. Just "in case" I had pulled out a hard thin steel pen and was ready to jab him in the neck "completely"... Always be PREPARED for eventual outcomes in Latin America. Would I stay again at this hotel in Panama ? NEVER ! Stay at the "Best Western Plus Zen" in PTY. That is a good hotel in good condition and they are efficient.