Courteous front desk staff. Excellent service.

The drapes in the room are in bad condition. Need replacement.

Staff was amazing, my second time staying at the hotel and I'll definitely be back

I really enjoy my stay

Muy buen hotel, limpio, buena ubicación cerca del metro, desayuno bueno podrian variarlo un poquito mas solamente.

O quarto é até bom. A equipe boa ; disponibilizaram café da manhã qdo tivemos que sair cedo para os passeios . Mas o que precisa melhorar é a academia . Não tem água ; ar condicionado desligado .

We arrived only to be told that the pool had leaked onto the floor where our room was reserved (obviously no one’s fault). They said they had no other rooms available so we would be sent to a Holiday Inn and not be reimbursed the price difference. The Holiday Inn was not nice - old, moldy, etc. We cancelled our stay after the first night and then went to the Renaissance for the remainder of our stay. The complaint with Victoria Hotel is that they could have sent me a message when they knew our reserved room had water intrusion so we could have made alternative plans.

Nice clean hotel, staffs are wonderful, breakfast is very good. Rooms are big. I would stay here again.

can not see panama csnal. waste of time

The service in the restaurant or kitchen was excellent. (Room service).

I loved the location and felt safe as security is constantly on the alert. Most of the staff were nice and accomadating however i believe that housekeeping could be better

Ninguna

Long wait for check in. When checking in they could not find my reservation. After showing a copy of the hotels.com confirmation I was upgraded to a suite which was not in great condition. Doors stuck did not open easily, curtains would not close and ripped, bed Awful should have been replaced years ago, lighting not great in the room. About 7pm I went out for dinner and I asked the clerk at reception to request a "transport for the airport" for the next morning at 5am he said he would. When I returned from dinner about 10pm I asked him again and he said he made arrangements. At 4:45am I go down to the lobby and I am told they had NO record of transport for me being made. They called a "regular taxi" which was old and beat up. I know the route to the airport and the driver started to take me a "different way", I told him to immediate take the "Corredor Sur". He started a different path and had to stop and buy gas, I had to tell him which way to go correctly. Just "in case" I had pulled out a hard thin steel pen and was ready to jab him in the neck "completely"... Always be PREPARED for eventual outcomes in Latin America. Would I stay again at this hotel in Panama ? NEVER ! Stay at the "Best Western Plus Zen" in PTY. That is a good hotel in good condition and they are efficient.

Poll

Very nice property and the staff is really nice.

Todo estubo bien

Todo bastante bien, el staff excelente en su atención.

Ótimo hotel no Panamá, excelente custo benefício, confortável, ótimo café da manhã e funcionários muito atenciosos, inclusive a funcionária Jerônima da recepção que ajudou até a fazer reserva de um passeio, nota 10

Excelente atención del personal y muy buena ubicación, las instalaciones están limpias y ordenadas, muy agradable todo. Definitivamente, este será el hotel a utilizar en mis próximos viajes de negocios y placer.

Fue una experiencia excelente y buena ubicación. Encontrarás restaurantes de muy buena calidad, muy recomendado.