Overall, we had a great experience at this hotel and would likely stay there again when in Naples. But two things bothered me about our room. First, the shower was tiny and the shower door was difficult to close correctly. Second, the bed linens felt rough and not high quality. On the other hand, the breakfast buffet was excellent, the rooftop bar was lovely, all staff were friendly and helpful, and the hotel room was nicely decorated, quiet, and comfortable.

O atendimento foi ótimo , café da manhã muito bom ! E a localização do hotel e ótima !

La alberca no funciona los domingos. Mi esposa visito por una noche el hotel y no pudo utilizar la alberca porque los domingos no la abren. Increible que en un hotel de este nivel no está disponible esta amenidad.

Lidt gammeldags på den gode måde.

Tudo otimo

It was a beautiful hotel with attentive and friendly staff. Our room was excellent with a small balcony to view the port and castle. The Skytop lounge in the evening is a must! Excellent vantage point for sunset over the port and Mt Vesuvius to the east.

Personal amable , hotel bonito y muy bien ubicado, excelente su restaurante Caruso , delicioso

Super Hotel. Absolut empfehlenswert

Hotell med bekvämt läge, trevlig och serviceminded personal och en fantastisk takbar!

Mycket trevligt hotell med lugnt läge. Nära till restauranger och stadens puls. En fantastisk tabbar! Trevlig och serviceminded personal.

Emplacement idéal à Naples; personnel gentil mais lorsqu’on a demandé de réserver un resto pour nous ils nous ont dit de le faire nous même par Internet. Moins aimé : les draps étaient rugueux et pas de vrais kleenex dans la salle de bain , plutôt des mini kleenex .

The Hotel truly provides the luxury feel.

Great historic hotel in a great location.

Great location away from the delightful chaos of Naples. Beautiful views and wonderful staff make the stay.

Excellent location and nice hotel

Excellent location. Bar has beautiful views. Nice hotel.

Colazione ottima! SPA divina, consigliatissima!

The Grand Hotel is a mediocre, apparently 5*, hotel. I have stayed in 3* hotels which have been much better. In Naples, Parkers Hotel is far superior. The ‘superior’ room whilst reasonably spacious was drab and had no facility for making hot drinks. It was located on the side of the hotel and the balcony overlooked what seemed to be a massive taxi rank. The receptionist said she had upgraded us from a Classic room although we had actually paid for and reserved a Superior room on Expedia. The bathroom was small and cramped with a conventional hose shower in a small cubicle. There was little space to hang towels or anything else. The buffet breakfast was standard for this type of hotel. A few members of staff were helpful. There seemed to be a very close relationship between the taxi drivers and some of the door men who preferred to discuss the fare in Neapolitan.

The staff were particularly helpful, and we enjoyed the rooftop bar. A generous breakfast that includes options for vegetarians. It's a bit out of the centre, so either a taxi ride or bit of a walk to get to the main attractions of the town. For example, it took us about 45 minutes to walk to the National Archeological Museum.

Older but great location. Breakfast buffet was a 10. Service was a 10.