Viktoria
Liburan Keluarga
2,0
/10
Diulas 14 minggu lalu
Expedia Group verified review
The Good: The property is stunning—from the museum-like display cases to the peaceful garden terrace. The morning cappuccino was incredible, and the yogurt, fruit, and tea were high quality.
The Bad: The service was low-effort, rigid, and surprisingly aggressive.
Hostile Check-In: We were forced into an unannounced credit card hold. When we questioned it, the manager was screaming at us over the phone in a very harsh, disrespectful manner.
We asked for a second key card- we never saw Angie again.
No Departure Help: Zero help was offered with luggage in scorching 96°F heat. I had to walk to the port alone to hire a local donkey handler just to get our bags to the ferry. On their website, it states that it’s mostly flat. This is a lie. It is a steep incline up. You’re going to need help especially if you’re 60 years old as I am.
Booking through Expedia is supposed to offer a secure, pre-paid experience. It was completely unacceptable to be forced into an undisclosed credit card hold upon arrival—a policy nowhere to be found on Expedia's listing—and then subjected to aggressive, yelling phone calls from the owner when we questioned it. Travelers deserve transparency and basic respect, not power plays over their personal finances.
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