We found the property to be in a great location, price and the staff were so helpful from start to finish. Loved having a balcony also and everything you need within the room. Rooms are modern and clean. We would stay again !

Clean run good bed excellent location

Not a 4-star hotel in my opinion, rooms are dated an need a refresh, stains on the carpets and damage on the walls. Perhaps I just got a bad room...

The ideal location just a short walk from Surbiton station and near to a good choice of restaurants and cafes. Excellent air conditioning and the room size was good with a bath and well fitted bathrooms. Only one strange thing was that the pillows were small and square. Otherwise excellent although Friday and Saturday nights might be noisy due to a cocktail bar on the ground floor.

Everything was good. We booked this hotel as it wasnt too far from Wimbldeon. A staff member helped me set up the air-conditioning. Our fridge wasnt worked and they replaced it and said it would come on in about 30 mins. It never did but Not the end of the world as we out for most of our stay. The hotel is located in a perfect location. Across the road from the train station, shops, pub and restaurants. Room had all you need including more pillows, iron and hair dryer. Plenty of towels. Also has a big bath. We would staff again if we had something booked in that area of Londo.

Great location, close to amenities,clean rooms

Clean, comfortable and quiet. Rooms a bit dated but nicely stocked and serviced.

Clean room. Good bed and pillows. Good shower.

Very impressed. We arrived at 11pm, we were buzzed in via intercom and the lady on reception was very helpful. We were given room 301, top floor, I am assuming it was an accessible room as we had an enormous wet room. Room was large, clean, modern and had a terrace with table and chairs. Air conditioning which was amazing as we visited during a heat wave. Large TV, Lavazza coffee machine, kettle, mini fridge, iron, waterfall shower, toiletries, spare pillows and the bed was comfortable. We stayed on a Monday night so the bar downstairs wasn't open but we didn't hear a peep from anyone all night, blackout curtains made for a good full night's sleep. I would recommend and book again!

Spacious room with toiletries, coffee machine, tea and coffee, hairdryer and iron. Great bathroom but a just a little dark and room slightly musty smell due to traffic and not being able to fully open windows. In a great location on the high street and near Surbiton Station

It was clean and staff were great

Nice place, no frills but a good lounge/bar attached to the hotels and convenient for Surbiton Station to get into central London quickly and easily as well as all of the local shops and restaurants. Nearby private carpark is useful.

The room was far from clean, stains on the ceiling and a very dirty carpet. The staff were lovely but it didn’t make up for the experience of the room.

A great stop over and wonderful staff!

Hotel is in good condition and very close the train station and restaurants. Some people complain about the noise from nightclub. I put in ear plugs and all was good.

Good clean room, welcomed by a friendly member of staff. Good value for the money

Great hotel for the price, lovely bathroom.

Convenient location near Surbiton station. Clean rooms and friendly staff.

Not quite as good as it used to be. Well located and comfortable bed. But the TV was a nightmare to work, didn't seem to follow any logic and stuck on certain channels more than once. The shower I've commented on before, you have to get in and out of the bath and for older people it is a difficult step. There needs to be a grab handle located to assist this. The room wasn't serviced the first day and this is now the policy on eco grounds. But we should have been told this. Staff are a little invisible and you need to call them at the front desk. Look I'll probably stay again as it is so convenient but it does ned a bit of attention to these details.

Loud nightclub every night downstairs makes sleeping difficult. No one ever on duty at desk