Rating & Review Keseluruhan Grand Gardenia

Good stay. Economical hotel.

Toilet cleannesses can be improve and lobby area sofa can be clean and change if untidy. Pillow need to change regularly if not in good condition

Bleh

Room was not so clean. Smelly aircond.

Staff was very accommodating

Open area: no crowd. That way I like it.

The iron and ironing board was rotten and wasn’t available readily. Overall just ok. Restaurant was good and accommodating but else not interested in staying again.

Very nice staff, quick room service and housekeeping really responsive.

Very comfortable stay, liked it and will recommend.

Its OK . And if you have transport...its good.

Excellent Service. They ensured that my room was ready with extra bed that I requested well ahead of my arrival... Courteous front office staff.

Good, clean place, great service

Staffs were excellent, best service The hotel room is pretty old, safe was not working, aircon not working Hadto change room next day

Location is very close to the airport. Decent breakfast spread though restaurant is rather limited for seating capacity

Terrible experience with leaky bathrooms, water all over the floors don't know if it was dirty water from sink drain, we had to change rooms once on a 3 day trip- the next one was pretty much the same. The hotel staff did not seem to care! Dripping faucets, such a waste in an area with water shortages. Toilet paper roll was not replaced and when we asked again they gave us a half roll, that too with reluctance. I am not a regular reviewer of hotels but this one needs special mention. Need to up their game, would not recommend at all.

Friendly staff, food ok, Toilet needs more cleaning

Over all this place was good for a one-night stay. Comfortable beds, we had a good room service meal, and it seemed in a good location. We had requested to be picked up at the airport, but our driver never showed up, so we took a regular taxi.

While there are many other hotels in the city, this hotel is unique, as it has modern facilities, great staff and wonderful food. Everyone is welcoming and helpful, and ready to make your stay great. I stayed for three days and was extremely comfortable- large bed, plenty of outlets, in-room temperature control and clean, modern bathroom. Also, the room service menu at this hotel is one of the best that I have seen in my travels! So many amazing options and they are all delicious. Very pleasant stay and will be back again!

It was a great stay,

Good location, decent rooms. Check out could've been better given the previous communication given on the late check, too many people asking the same questions when it was documented by email much earlier.