We’ve been coming to the Barcelo for more than 20 years. We were very surprised to see how rundown it had become and how poorly it was maintained. The food was mediocre, at best, meats every day were dried out and we watched other guests sawing to cut pieces off. Our room was not cleaned and no clean towels provided 2 of our 7 days there. In addition, the gift shop at the pool area completely ripped us off. There was no price tag on a 6oz bottle of sunscreen and shame on us for not asking the cost. We anticipated paying $20 or so, which would have been more than double its store cost,especially since we’re guests, but when the charge appeared on our credit card, they had charged us $56!!! We thought it must be a mistake, but no, rip your guests off and extort them. Needless to say, we will not ever be returning to the Barcelo.

Staff, including Maria Valasco and Maria Poot, were incredible. I had an injury at the resort and they upgraded our room without hesitation. Would I go back? Yes.

We had a wonderful trip to Barcelo Maya Caribe. We loved how big and beautiful our resort was and loved being able to walk to and explore the sister resorts- each one had beautiful details and places to see and it was fun to discover new things every day. During our stay we had two dinners that we had to reserve at the ale crate restaurants, other than that we could eat at any of the buffets. The buffets were great - food was always fresh and cooked to perfection. Fruit and fruit juices were incredible. There were “snack bars” buffet style restaurants by the beach and pools which we went to for lunch and those were great too! We did get turned away from Tokyo (one of the ale cadre restaurants) because my husband was wearing flip flops (even though most people wore flip flops or sandals walking out of there ) so next time we will bring sneakers. The staff worked incredibly hard to keep the place clean inside and outside. It was the perfect vacation without our kids but we are strongly considering planning a family trip in the future as it is a great place for kids as well!

Excellent customer service! Activities for all ages!

Spa was great. Massage was definitely well worth booking you won't regret it, and the hydrotherapy was also worth booking (better if you have premium level as you can book once a day).

Beautiful Resort!!! Buffets indoor and open air buffets by the beach were delicious and fresh. Breakfast had fresh squeezed orange juice, Champagne 🍾, made to order juice smoothies, made to order eggs and omlettes, fresh fruit, yogurt, and yogurt smoothies drinks. Specialty Restaurants were very good. Beach was nice. If you go down by the Palace the water was clear blue when we were there 4/25/26 - 5/2/26. You didn't even need snorkeling equipment and you could see turtles come up for air. Very nice resort, only lacking the wildlife such as Monkeys, Coati's, ect as we seen on other resorts. I rate this resort 5 stars 🌟 for a Resort in Mexico. We stayed in the Barcello Caribe. Even there resort gift shops were cheaper on items then in at Playa Del Carmen, Mexico. They do have an outdoor Mexican shopping center that was never busy when I saw, but they were pricee gouging with their absurd prices. One tube of Suntan lotion was $50 US as compared to price in gift shop at $38 US. In Playa Del Carmen, 5th Avenue I found it for $22 US dollars. So take enough suntan lotion, a med bag of things for common illnesses, and cosmetics you need before going. They do have body was, shampoo, and conditioner that was fine to use. So do your research!

Clean room beautiful ocean front views

En general todo muy bien. Muy recomendable el show mexicano de los domingos. O el día que cambié de acuerdo al lobby.

Either we got lucky or it was truly an amazing trip for our family. The weather was perfect, all the amenities the hotel provided were great. Lots to do w kids. Restaurants were great as well. If anything I would critique the buffets. Could use a bit of flavor and change in menu. They had lots of choices but after the 3rd day eating the same menu got boring. Staff and room was clean and very comfortable for our family of 5, we stayed in the junior suite

Activities for all ages. Family friendly with staff that feats you very well!

Ok

Staff is very helpful and attentive. If you want to eat at a venue other than the buffet plan ahead. We had a large group and that made it difficult to get into the ala carte restaurants. Food was excellent overall!

Standard room's need remodeling

Room was very clean. So many pools to choose from. Also we had a variety of ala carte restaurants to choose from.

Pretty decent place if you like beach ocean and alcohol because there’s basically nothing else to do

Casino on property is very outdated with old slot machines. Very small square footage with very dark lighting. Tables are limited to about 6 total. Must pay a 7 percent fee on winnings on tables above what you bought in for. If you have losing receipts, you can claim them as a loss up until your same amount of winnings in order to not pay taxes on. Slot machines are a different deal all together. You go to the counter, give them amount you want to play, and they put a amount on a card for the slots. The percentage for winnings is a Mexican law, not the casinos, is what they told us. Casino does not open until 6:00 p.m. at night. Blackjack tables were a minimum of a $10 bet with three to two odds. I played four nites and came out losing still. If you are a casino player, this is not the most popular entertainment. Even though the casino stated they were not part of the resort, I feel the resort could do a better job in getting a better entertainment in a casino for it's customers.

yes there were activities for all ages

The gym was good. The room was clean and the staff was always smiling and friendly.

clean room, great staff, super friendly, fresh food

Awesome