staff was kind

clean room, very well located

Great overall

Excellent location and staff!

I have stayed here before, and it was a pleasant hotel experience. Now it is not. There is a significant lack of maintenance; the rooms are in disrepair. My window curtain didn't work properly, so I couldn't close it completely. The night lamp on the bedside table didn't work. The USB port to charge the phone (that was on a digital radio on the night table) didn't work. The handle of the bathroom sink came apart when turned on. The AC broke 2 times; the last night was so hot, and it wouldn't cool the room. The key to the room kept failing, so I had to come down several times so it could be reactivated. The gym was also in disrepair, didn't provide any towels or cups to drink from the water dispenser. The staff was nice but mostly inefficient. I would not stay here again until I know there has been a major refurbishment. The area is great, with many restaurants, stores and a beautiful mall close by, very walkable, but there are other hotels in the area which I will choose for next time. It is really a shame that a nice hotel like this is in such a bad state.

✨ Escapada de relax en Noi Vitacura ✨ Buscábamos descanso y lo encontramos 💆‍♀️💆‍♂️. Su spa es un imperdible: piscina temperada, sauna seco y húmedo, además de infusiones de cortesía que completan la experiencia. El personal fue muy amable en todo momento y el desayuno estuvo a la altura. 🌿☕ En el almuerzo disfrutamos del restaurante Tramonto, con una propuesta rica y vistas privilegiadas hacia la torre Gran Costanera Center 🌇. Un lugar perfecto para desconectar en plena ciudad.

Very good hotel, very well located

Excelente ubicación muy buena atención Una terraza maravillosa

Excellent hotel.

Todo muy bien con la estadia

Great hotel in Santiago! The rooftop bar has incredible views of the city and Andes, and the location in Vitacura is perfect with lots of nice restaurants nearby. Staff were friendly and helpful. We just wish our room had been on a higher floor with a view—it would have made the stay even better. Overall, highly recommend!

Hotel em processo acelerado de decadência, com manutenção abaixo do esperado (lâmpadas no quarto queimadas, cofre ultrapassado, vazamento no box do chuveiro, limpeza ruim nas gavetas dos armários). Staff pouquíssimo atenciosa e empática. Café da manhã com itens sem reposição (café, leite, pães). Tentei contato com o hotel por 4 vezes antes da minha chegada para negociar early checkin e não obtive nenhuma resposta. Ficaram de me enviar mensagem pelo WhatsApp quando o quarto estivesse pronto no dia do checkin e alegaram que esqueceram… Enfim, já fiquei algumas vezes nesse hotel e sinceramente estou repensando retornar.

Muy buena la experiencia en general

Bueno

All as expected. Friendly and warm reception. ✨✨✨✨

I have stayed at Noi many times.The staff is ALWAYS friendly and helpful. The hotel is nice and clean and in good order. Every single staff member goes out of their way to help you if you need anything. Highly recommend this hotel in Santiago.

Hotel está precisando de renovação nos quartos!

I enjoyed the SPA the staff was incredibly friendly, but the tile for the floor is very slippery. The breakfast was also spectacular. The only downside was the limited option to check out later in the day and I was told by my UN Colleagues that the ID was sufficient to obtain the UN rate and that was not true according to the front desk. This is definately a place I will return.

Big room but poorly designed

Todo muy bien pero no servía el aire acondicionado