This was our fourth time staying at this hotel, and unfortunately, it was the most disappointing experience we’ve had. The customer service was very poor. It took an extremely long time just to get a waitress, and once our food was served, waiting for something as simple as ketchup or salt took another 15 minutes. It seemed like the waitstaff only prioritized guests they already knew or those they thought would tip well. Strangely, once we did tip, they began seeking us out the following day—but at checkout, we noticed we had been charged extra tips on top of the ones already included. Essentially, you end up double-tipping if you want any decent service. The facilities were also in bad condition. The swimming pools were terribly maintained, with crumbling edges that were unsafe for children. The installations throughout the property feel old, outdated, and neglected, with no visible updates. What made the experience even worse was when we invited guests from the USA to join us. Sadly, we encountered a very embarrassing situation with bedbugs, which caused allergic reactions. This was unacceptable and incredibly disappointing for a hotel of this reputation. Overall, our stay was far below expectations, especially as returning guests. Sadly, we cannot recommend this hotel anymore unless serious improvements are made in both service and maintenance.

Nos encanto volveremos...100 reocmendado

I have traveled numerous times to Cartagena and the immediate area. I have stayed at many different hotels in the mid to upper price range. It is without a doubt the best hotel restore for the price Hyatt Regency is absolutely superb but the cost overall is significantly higher. Try Las Americas. It won't disappoint you.

Oh, I have a video about roach. We had to move the room because we had a room infected and on top of that you have to rent an umbrella and the lounge Chairs from them.

Todo estuvo muy bien! La habitación muy cómoda y limpia y el servicio de todo el personal es excelente! Es nuestra segunda vez y seguiremos repitiendo!

The staff was very helpful especially with translations

Beautiful place

Best hotel for family with kids in Cartagena

The breakfast was okay. The restaurant and restaurants and room service food was good. The beds were comfortable and the atmosphere was boom.

Un buen hotel para disfrutar otra zona de Cartagena

The hotel could improve their shower and bathroom fittings; it’s on the cheap side, flimsy and not fully functional. It has been like that for the several years we have been coming back.

The staff was horrible and just wanted extra money

Everything was amazing at this hotel. The staff were very friendly and always ready to help. The breakfast food was buffet styled Colombian cuisine, which changed little everyday but was very delicious. The kids always had something to do, and the kids club was something they continuously requested to go back to. At the top of the building there’s a fantastic adults only pool and, a gourmet restaurant with a very ample and delectable menu. The hotel did not have its own transportation, so uber or taxis were sometimes required. However, they do have a contract with a transportation service whom offered spacious vehicles and were very polite. The sea view was beautiful and the beach was normally not so crowded or filled with street vendors as compared to beaches closer to the center of the city. On the other hand, there was the occasional vehicle or motorcycle that kind of used the beach sand as a backstreet. Lastly the hotel is situated somewhat close to the airport, which is both a pro and a con. The drive from and to the airport was smooth and easy but, hearing planes taking off was very common. Overall I would definitely book my stay here again!

Hotel is on a big beach close to the airport. Rooms were comfortable and clean. Our balcony had a nice sea view. We did have some issues with our air conditioner and had to change rooms one evening. Hotel staff helped us move. The breakfast buffet was good. We liked the 10th floor pool and bar (no kids). Great place to watch the planes depart. Also, get a drink with pineapple juice (best pineapple juice ever). We ate at Erre one evening (on 10th floor). The service and food was great but it was the most expensive meal of the trip. We used the activities coordinator in the lobby to book a sunset cruise, which was nice. The one thing that I could say that I didn't like at the property is that there was not a bar that people socialized at night after dinner. It would be nice to have one open until midnight- or even 11pm.

The water is cold in the shower and the power goes out

Excellent location

Great place everyone is nice, the bar and pool is fantastic and the restaurant is outstanding with they have an amazing Chef, you must enjoy. Safe area easy to walk.

Accesible para movilizarse en taxis , buen desayuno variado y muy sabroso.

Needs umbrellas in pool area between recliners

Great as always.