A tale of two types One staff/owner was wonderful and very helpful with everything even sending us through to the restaurant before they were open. We didn't realize it but the woman who waited on us did and took out her irritation on us. The most unpleasant evening of our trip she was just rude. At breakfast the woman who waited on us was kind and cheerful and efficient. Two out of three but that rude one ruined the whole experience and place.

Room is very small and old . Hot water running unstable in bathroom, its door is clearly to see guy using toilet and showing. air conditioned works uncomfortably. Although I booked 2 nights , I gave up 2nd night staying and lost money of 1 night lodging . Owner did not agree to refund city tax of 2nd night to me. The guy at front desk was not friendly.

Accueil et petit déjà au top Chambre un peu étroite

Hôtel très agréable, propre et calme

Je dors plusieurs fois par semaines à l'hôtel pour mon travail mais celui-ci, plus jamais. Douche froide en arrivant spa en supplément. Accueil : j'ai eu l'impression de deranger. Chambre: glauque, douche cassée, clim défectueuse, lit dur bref nuit horrible

Lovely location and architecture. However the decor and overall feel of the hotel was a little dated.

Bain à remous tiède, c’est dommage. Sinon top!

La habitación necesita renovación, mejorar el servicio de recepción y áreas comunes disponibles más tiempo

Parfait

Great location for the Christmas markets, just 2 blocks to get there. Hotel was lovely, room was great and staff were helpful and spoke beautiful English. The hotel restaurant has wonderful food. Totally enjoyed our stay

Très grande amabilité

Overall fantastic hotel, spacious and clean rooms with pretty views of the city. The staff were friendly and helpful. However it should be made clearer that the spa/sauna/pool are not included in the hotel price, and that a supplement is required of 20€ per hour of use of the spa. But it is still a good hotel and I would return there as the location is good.

Parken möglich, Altstadt top

Hôtel très vieillissant. Ne vaut absolument pas 200 € la nuit. Couette, minuscule et très fine. Détecteur de présence qui allume la lumière à chaque mouvement, la nuit horrible.

Room was small, The hot tub and pool were pay to use. 20€ an hour - not indicated on Expedia when we payed. Location was great and staff was friendly.

Nice staff and excellent service

Our room at Au Cerf D'Or was beautiful and comfortable; quiet but easily walkable to the old town and local restaurants.

Le style alsacien de l hotel son accessibilite au centre de la ville Un bemol : chambre mansardee sur la.moitie de sa surface y compriq dans la salle de bains je me suis cognee la tete au plafond tres bas

The room was pretty old and very much noise from the street. Check in didnt went smooth too.

Great location