Good location. Nice staff. Expensive.

Great location large and very clean rooms

I have stayed here many times and always had the best service so not sure what has changed. Paid for early check in 12pm and wasn’t in my room until just before 1pm. Arranged for private airport transfer which didn’t turn up on our departure and almost missed our flights and waited over an hour on arrival as the driver didn’t have the booking. Very disappointing when service in the past has been so good

the property was just what we wanted and as its a serviced apartment if we didnt feel like going out to eat we could cook up a storm in our apartment.

The property was difficult to locate on arrival in the dark. There was no illuminated signage. The apartment was clean and bright, but it had some strange features and inadequacies. The dining setting was more like heavy garden furniture, and the bed only just fitted into the narrow bedroom. A desk lamp and bed lamps would have been welcome additions. A large spa bath took up most of the bathroom and I wonder if people actually use these things. The kitchen was well stocked and everything worked. The central location close to the river is a bonus. Newcastle is an extremely appealing city.

Great location and easy check in and check out done virtually. It is keyless entry so a code is sent to you to use throughout your stay to access your room and other amenities. If you book parking, they send you a separate code, so it can be tricky trying to remember which of the two six digit codes to use. The lounge room area was spacious with a huge TV. The kitchen was well-equipped to do basic cooking. I found my unit to be comfortable and private. A nice balcony provides extra space to get a bit of fresh air and watch the world go by.

The plan Booked the prestige 2 bedroom suite as we are a group of 4 friends coming together and wanted to spend quality time with cocktails in the room before doing a big dinner. The problem Arrived to a very small 2 bedroom box. Upon raising this at the front desk, the staff tried to say that they are basically the same thing, and offered a late checkout instead of the room type that we booked. The actual room When we pushed the point (and only after pushing very hard) they gave us the room type that we had booked. It’s huge. Chalk and cheese from what they tried to palm off as “basically the same”. The bigger issue Whilst waiting for the elevator, listening to the staff try to work out the issue, it was clear that someone in very basic room had been reallocated, taking 2 prestige rooms out in error. It was clear that this would result in someone being downgraded, which they tried to make it be us. One staffer said to the other “why did you not give them this room” to a response “because the know the difference between room types” which highlights the intended lie. Someone got downgraded during the time I stated there, and I’m confident that they were not told. I’m just lucky to have an attention focussed partner who insisted that we got what we paid for. I’m sorry to say that someone else did not.

The room was perfectly clean. We thoroughly enjoy our stay. We will be back. Thanks again.

Great location

Great place to stay, close to eatries, civic theatre and transport

Clean and comfortable large apartment. Will book again..

Great accommodation with everything jncluded

We given a a mobilty accessable room .Floor tiles in bathroom slippery when wet.Dead bus in bathroom light fittings .Handbasin that low it hurt our backs. Pebbles on bedroom floor ,dusty skirting boards, bedroom door very difficult to open &close.Outside traffic very loud.

Room was super clean and a lot nicer than we expected! And the best part it was safe, getting in and out and to your own room it was very secure. Absolutely amazing for the price and the areas around was so good for food and located somewhere convenient and close to everything you need. Would definitely recommend them.

Clean and comfortable

Very clean and tidy, we stayed with a 10 year old and 4 week old, not very practical having the main bed inches away from the walls on both sides to have the bassinet next to the bed. Otherwise super clean, lovely modern amenities and easy check in and out process.

Clean spacious room

Unfriendly and rude staff. No pool towels provided. The hairdryer is timed can only be used 15 seconds and then off for 2 minutes automatically. No car park included.

Location is good, pool is good, room is good size. Hard to fault

Excellent gym and pool. Location very close to Civic Light Rail connection from Newcastle Interchange.