Mark
dengan Pasangan
6,0
/10
Diulas 13 minggu lalu
Hotels.com verified review
We booked this hotel just for the shuttle to take us back to the airport. We searched many hotels and this one stated airport transfer rare find. We found out they don’t have a shuttle or even access to one if we wanted to pay for it. We addressed our concern with hotels.com and spent many hours on phone with them on our vacation and they were not helpful or understanding at all. We also got charged 28.00 for making phone calls to them and the hotel asking about shuttle since it was out of our area for phone. It states it clearly on our reservation that it has rare find airport shuttle and I think this is very misleading and awful to do to vacationers who did plan on the extra expense and then the no lack of respect or owning up to it. I would like a credit percentage added to my credit card for this dishonesty.
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