Rating & Review Keseluruhan Posada Doña Luisa

Nice place and excellent staff.

Te cobran 5Q por dejar cada maleta y te dan hasta las 6pm para que sea gratis aunque sea el mismo día que hiciste el check out. Solo eso no me agrado, debería ser gratuito ya que es el mismo día que haces tu check out que las pasas a buscar.

The only thing that was lacking was closer parking. Everything else was wonderful!!

Excellent I’m so happy for stay my family have thankful with the gays who work the night shift very professional. Thank you, see you soon

Great location & Price

Property is in short distance front Central Park, and quiet staff is very helpful , friendly. Personatly my best choist.

Muy bien en el hotel son muy atentos

Poorly costumer service

El personal es muy atento y el lugar muy bonito y limpio, tiene diferentes amenidades en sus instalaciones, mi familia se sintió muy bien en el lugar.

This quaint hotel is conveniently located within a 5 - 10 minute walking distance to Central Park, La Merced, El Arco de Santa Catalina and plenty of good restaurants. The staff is friendly, attentive and helpful with directions and general questions. The common areas such as the kitchen, patio and main floor restroom are kept very clean. Second floor passageway has an extraordinary view of el Volcan de Agua. Shout out to Roxana and Cesar who manage the front desk. They're communcative and super nice people.

Nice place. Able to fit a family of five. Would recommend for other travelers.

Front desk was very friendly and helpful, always had suggestions to where to eat and go. We where able to book all of our tours with them and thy provided excellent suggestions and comments. Will definitely be staying here again in the future

This hotel is one of my regular places to stay if I am in Antigua more than one night. The staff is friendly and the rooms are clean.

Parking on the street was the biggest complaint

Staff was friendly, welcoming and very helpful

I found the hotel to be exceptionally clean and I felt very safe and comfortable there. It was quiet and i got a very good night's rest.

Noisey families with children, no hot water,

It was a nice property and the staff was extremely friendly.

The location is great. All restaurants and shops in Antigua are just steps away. It’s nice and clean (with the exception of a huge hole in one of the bed’s fitted sheets) and decorated really cute. However, the walls are really thin and you can clearly hear other guests in their rooms. Also, everything squeaked. The beds, the bathroom door, the fan. What I’m most disappointed in is that our rental car was broken into during the night as it was parked right out front. A window was smashed and our shoes that were left in back were stolen. The officer we talked to was really disappointed in the check-in staff for not asking us if we have a car and informing us of a safe place to park. He says this happens on this street a lot and it’s very poor customer service to not warn us. To summarize, it’s a decent place to stay in a convenient location, especially for the price, but don’t park your car on that street.

The staff attention is warm and excellent. There is only two things that this hotel could improve: The breakfast time starts at 7:30AM but most of the tours in Antigua have a pick-up earlier than that, we stayed 7 nigths but could have only 3 breakfast. Rooms need better fresh air ventilation, the temperature outside is fresh but the room at the end of the day is very hot and humid. You will need to keep the door open with the fan at full speed for some time to push fresh air into the room.