Clean room, beautiful Cabana, Staff very helpful and specially the Rest. servers.

Staff was amazingly helpful!! We had Sapote (all villas are different!!!) and it was great. No issues with AC, room was clean, waters were provided daily. We didn't have wifi, but everything else was wonderful!

Muy buena opción. No pudimos disfrutar la alberca privada por la temperatura del agua, pero en general una excelente estancia. Nos atendieron muy bien y todo estuvo perfecto.

Clean, courteous staff, good food at restaurant. No wifi in room.

La experiencia no fue la mejor Habíamos coordinado una villa con vista al océano y nos dieron otra El servicio al cliente bastante deficiente, incluso en el restaurante estuvimos más de una hora esperando la comida. La TV de la habitación no funcionó Las instalaciones bastante deterioradas, muy buen el mercadeo de redes, pero el cliente se encuentra con diferencias importantes entre lo que ve en las fotos y la realidad

It was allright

The rooms need love. Stains on the sheets and curtains. Cobwebs. You can tell the room wasn’t used for a while. Also. They don’t clean the pool before you get there so expect lots of leaves and bugs in the pool. The fan in the living room didn’t work so we had to sleep together in the bedroom. Also the hotel was super short staffed so the poor girl who attended the front was also attending the kitchen.

Pros: beautiful property in the middle of the jungle, private beach, and delicious food at the restaurant. They were very kind to upgrade our room close to the beach. It was a beautiful 2-story villa with a kitchen, private pool, a balcony, and AC in the bedroom. Cons: lack of honesty and services Leading up to the trip, we received a few emails telling us about all the activities and services available in the resort. They offered complementary hiking and snorkeling, and we could pay for yoga classes, spa treatments, romantic packages, and activities such as surfing, hikes on Mombacho and Omepete island, etc. None of that was available once we got there. We asked the reception to book activities and they said they would call amd organize them. They never did. After a few days, we decided to book them ourselves through tour websites. We even asked them to call a nearby golfing course and they said they would. After 3 days, they said the golf course hadn't answered yet. My partner emailed the golf course and we got a response within 5 minutes. The staff at the reception were very kind, but not helpful and the lack of honestly from the management really disappointed us. The restaurant staff were always great and the service was excellent. The reception even gave us the wrong opening hours for the restaurant so we showed up late one evening. The staff were still there and were so extremely kind to prepare us a meal even after closing.

Amazing view

This property is located in the heart of the jungle and it's beautiful! The only wildlife I encountered was the crabs that tried to take over our romantic dinner on the beach and some other wildlife at that time. Everything else was amazing, just be mindful there is no elevators all stairs...so if you're taking older parents with you be mindful of how they would get up and down. It's an amazing workout tho, my legs are super tight because of it lol...so glad I workout because it could have been a lot worse. Great property for relaxing and that is what we did! Great staff and people!

Es un sitio de encanto, tranquilo, seguro, amabilidad del personal, excelente atención al cliente y adecuado para unas vacaciones de relajación en pareja y en familia. La gastronomía es excelente. La playa privada es genial y sin peligro.

I booked Aqua Resort at the end of a week long active trip in Nicaragua to relax and unwind. Overall it was a nice stay as long as you are aware of a few things. Pros: The view from my suite (Sapote LS) was one of the most beautiful sights I've seen with clear view of the ocean. The plunge pool was perfect for the hot temps. The room was spacious and there was an additional room/kitchen if you want to prepare your own food. The beach was private and so pretty. I enjoyed the restaurant although it is expensive for Nicaragua. Playa Gigante is about a 30 min walk if you want cheaper options for food/drinks. The service was great. I was able to reach the front desk via WhatsApp and they tried to quickly resolve issues. Cons: If you do not like or cannot do many stairs, you will have trouble at this hotel. But it is a treehouse set up so that is to be expected. If you do not like nature this may not be the hotel for you. I encountered monkeys, raccoons, scorpions and other wildlife but again you are in the trees. My main issue was my A/C did not work well which made for uncomfortable sleep when its 85 degrees at night. They tried to fix it but it only temporarily improved. For the price of the room this should not be an issue. I also felt they could have had better toiletries in room for the price. I would stay again if they worked out some of the kinks. It truly is a unique place.

Amazing experience. I would recommend this place to anyone and everyone!! We’ll definitely be returning.

I had a great experience at Aqua. The staff were accommodating and welcoming. The cabins are beautiful, hearing the trees dance in the wind and the waves on the shore- you cannot bet that. The beach itself is amazing and sunsets are in perfect view. Very happy with my stay and would highly recommend.

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Bad customer service and the pool dirty old like was abandoned..restaurant staff horrible and the food was ok to expensive for the quality of food they gave you… Wont recommend this place

The maintenance very low

Property was ok, felt a bit abandoned, I found out that they just switched to a new administration and they will be making changes which I did see, our room was excellent, pool was dirty when we got there but they cleaned it right away, whatever problem we encountered they took care of us inmediately, I love that. We had a hiking tour guide named Will, he was outstanding, I can see him in a leadership role for the resort, he knows the property in and out. Overall I definitely recommend this place, we stayed in a luxury suite with a beach view, kitchen and pool with breakfast included, very nice. If you stay in a suite with a kitchen, bring your own food, you have a fully equipped kitchen.

Enjoyed a quiet and lovely day, would definitely recommend it to my family and friends. Staff at aqua strive to make sure you feel right at home.

Loved everything about this resort, we had a blast. Aqua and staff went above and beyond to make us feel right at home.