Rating & Review Keseluruhan The Mole Resort - Hotel rooms

Overall, we had a good stay at the Mole Resort. 3.5 stars ⭐️ There was a lot of activities to do, inside and out. The leisure facilities were a little outdated, however they were usable. The Jacuzzi was cold and the sauna was very small. Our room was great, as was the Manor. We stayed in the Manor Snug. Unfortunately the bed and pillows were very hard which meant we didn’t sleep the best. The food was amazing for us both, no complaints from us. We ate dinner and breakfast there. The servers were very attentive and friendly.

Fab resort for families wanting to enjoy the outdoors. Extremely helpful, attentive and friendly staff. Some areas need tlc, our room was too small for two adults, but otherwise great resort.

Great food

We stayed in the Manor House which is dated and in need of renovation. Unfortunately the curtains in our room were broken and hanging in an arkward way which meant they couldnt be used properly and had to resort to eye masks. In addition, there was no hot water in our room which was disappointing and I had a cold shower. The breakfast is expensive and small, it is not an all you can eat. We wanted a get away from the kids but had to put up with all this instead! The staff were helpful and have been offered a discount off our next stay but not sure I really want to go back.

This was our second visit to the Mole, we stayed in the hotel, in the manor suite for our anniversary weekend. The room was amazing, private sauna and steam room, separate lounge, more like an apartment. Very Comfy. The resort itself is beautiful and all the staff incredibly friendly and helpful. We have booked a week to go back and try one of the lodges this time with the whole family.

Lovely stay thank you

So much to do. Staff very friendly and helpful and beautiful surroundings

Very, very clean. Staff are great and friendly. Would return.

Restaurant prices were a bit high

Really difficult to find the hotel room, arrived at nighttime and there's no lights on paths. The maps didn't clearly show where my room was either

The room was fantastic. But could do with a few bits of maintenance. (Towel holders could do with being reattached. That sort of thing). Lovely old building, but the room was lovely and modern, with great features. Nice grounds and great views. Nice swimming pool. But the changing room was really cold. Pumping cold air in there wasn’t ideal. The only part that let it down was breakfast. We were greeted by a lady who looked like she didn’t want to be at work. She took us to a table set for 2. We were a party of 2 adults and a child. Then seemed put out that she had to do another setting. 2 of the party are gluten free and the woman was told this. The toast came out fine, but the breakfast came out with sausages containing gluten. We were asked how we would like our eggs. We asked for hard yolks or flipped. They came out runny. One of the younger girls came and took the breakfast away, removed the sausage but the eggs had only been “flipped” on the plate and not cooked any more. Eggs not cooked right isn’t too bad but to give someone something that that allergic too is poor. The restaurant wasn’t overly busy. The 2 younger staff members seemed much more helpful and friendly. We would definitely stay again but would give breakfast a miss.

Lovely grounds surrounding the hotel, however the stay was let down in several areas. Website photos were misleading when booking so we ended up in a ‘hotel room’ in an annex nowhere near the Manor House which we thought we’d be staying in. The service in the restaurant was poor, we had to ask to be served and still had not received our drinks 35 minutes after being shown to our table, food ended up arriving before our drinks. The swimming pool was nice, however the changing rooms were not, the floor was not clean at all, and they were too small for the size of the pool, the cubicles had no hooks, no seat, and not enough room to move around, it made getting changed difficult and not worth the effort for a swim. We also found the activities that the hotel offers were very expensive. On the positive side there was lots of parking available, lovely views and a good range of tv channels in the room.

Stayed for 2 nights with my 10 year old daughter and nearly 80 year old mother and both felt catered for and had a lot of fun. The food was excellent, however waiting staff in the evening were a little slow. The activities and facilities are vast. We were fortunate to have Liam as our Activity lead and he was absolutely brilliant. Patient, funny, spoke to each age group with the right level of explanations and despite no one knowing each other in each class, by the end we were all championing each other... that was down to him, so thank you.

We arrived in the dark after a trip to Rosemoor Glow and there was very little signposting that we could see to reception and then to our room when we eventually hit checked in. Meal in the restaurant was excellent although service if drinks was slow and mains came literally as soon as last mouthful of starter taken and plates hadn’t been cleared. Lovely peaceful sleep and to wake up the next morning to see the place in dayslight was beautiful. Breakfast was average - service good . Went to use the jacuzzi but wasn’t working which was most disappointing as pool too cold to swim in. The massage I booked was incredible so thank you .

Amazing place and the staff were incredible. Highly recommend this place, you have to go there. Facilities are amazing and everything was so great. Room was awesome too, thoroughly enjoyed our stay. Thank you to the whole team there, excellent stay.

Amazing service. Stunning room.

great place to explore National Parks!

Beautiful setting, gorgeous building (Manor House). Our room was amazing, very well set up and lots of facilities. Staff were very helpful and friendly. The lodges in the grounds looked beautiful, and we will be looking to book a week there next I’d say.

Wonderful room, beautiful place. Nice evening meal, would definitely stay there again.

Loved our first stay at The Mole Resort. Staff were lovely throughout and the food was delicious! We'll definitely be back! Constructive criticism is that the Pavilion needs updating and there could be a lot more signs directing you to places.