Rating & Review Keseluruhan Hotel Puerta del Sol - San Jose Airport

Excelente servicio. Y bien limpio todo

Dirty bathrooms and sinks, the air conditioning and shower heater broke down every day, there are no breakfast options, they have no dinner options, the hotel manager is very hostile.

En todo momento amabilidad y super atentos, limpieza y desayuno hecho al momento, muy tranquilo y la zona de igual manera tranquila!

I am going to be requesting a full refund for this booking. When I arrived, I was greeted by a dishevelled man wearing a stain-covered shirt. He then proceeded to tell me the front gate does not lock at night and anyone could just walk in. I then had to wait for this person’s “mother” to come check me in. At which point, she started to describe her personal health issues and she would have to go to the hospital the following morning and how she hadn't eat in days, etc... Then I was handed a 7 inch long, 2 centimetre thick, block of wood, with two keys attached to it, one for my room and the safe inside. Which I had to carry around in my pocket all day, off property. The room: the door is not properly secured. It loose and shaky, and only had the tiny lock in the doorknob, no dead bolt, and the latch lock did not work. Between this and the the fact that there was not lock on the outside gate. Also, the ceiling fan in the room way very low hanging and loose, not safe at all and very noisy through the night. The shower head stream was high-pressure, with very thin jets. This caused pain and discomfort to my private areas. Before going to sleep. I had to push the room fridge against the door to properly secure it and feel safe. It is 2:37 am as I am writing this. This entire process is the most uncomfortable and unprofessional experience have ever had at a hotel, anywhere, ever.

staff was very nice and rooms were clean. However, it was very hard to find the hotel and took multiple drives around the block to locate the entrance. There was also very limited and tight parking. Good choice if on a budget but is not comparable to the bigger brand hotels on the same street.

I absolutely hated my stay here. The lady that runs this hotel is crazy. I would rather stay in a cardboard box on the street than stay here again. Book somewhere else

Here’s your review in English: Rating: ⭐⭐ (2/5) My stay at this hotel was disappointing. To begin with, the location is not great, making it inconvenient to get around. On top of that, the noise was constant, making it difficult to get a good night’s sleep. The bed sheets were of poor quality and didn’t feel clean or comfortable. To make matters worse, the shower was dirty, which is unacceptable in any hotel. There are definitely things that need improvement. I wouldn’t recommend it if you’re looking for a comfortable and peaceful stay.

AC broken in both rooms, no hot water in either room, and very heavy traffic nearby.

It took a 1/2 hour for someone to come to office door

Stayed one night on Nov, 2024. Shower no hot water, only cold water. I booked from Expedia and paid by my Credit card. When I checked in, the Lady(owner) asked me to pay extra 25 USD Cash. I paid 25 USD Cash to her. Terrible experience. Do not believe the price on Expedia website.

SE VEIA DESCUIDADA LAS HABITACIONES Y LOS BAÑOS

I like the location.

No hay espacio suficiente en el estacionamiento después de cinco vehículos hay que dejarlo fuera del hotel

This property, inside the building is in good condition, outside, not that good, and the place appears to be shut down when you first approach the building, toilet was not working properly and no AC. Noise area, you constantly hear the loud sound of the highway. Breakfast was not bad.

Very comfy room overall. The bed was nice and good to rest. Delicious breakfast and very clean in general.

Do yourself a favor and don't waste your money or time booking here. I ignored the bad reviews bc on the pictures didn't look as bad... its NOTHING LIKE THE PICS, I lost my money, I walked in and out. The place is very dirty, moldy, has a bad smell, it looks like a really bad "MOTEL" the owner was not very friendly, beds were as hard as a rock... pool was full of dirt and God knows what else. I Would never go back to this place, nor would recomend it.

walked and and walked out not the most secure and clean place was terribly dissapointed look nothing like the picture thats on expedia

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The lady is very kind, but they keep front door lock, and the rooms smell bad. I had to request a cancellation for my second night because can’t sleep for the noice.

This property was clearly misrepresented on the Expedia site. It was dark, smelly, dirty, old, unkept and in a horrible neighborhood. The ratings advertised were obviously bogus just to get you to book and not get your money back! The proprietor basically said tough luck it’s not refundable! She said no one books there for extended stay just for overnight! I could not even see staying there 1 night! Expedia should vet their listings! What a scam! No more Expedia for me! Worst travel experience I have ever had! Still angry after 2 weeks! The tone of the proprietor and the smirk on her face when telling me no refund. STAY AWAY FROM THIS DUMP!