When I made the booking through Wotif, the room was advertised as a “quadruple room” with two double beds, suitable for four guests. However, upon arrival, we were provided with a room containing only two single beds, accommodating just two people. This is a clear misrepresentation of the booking details, and I am extremely disappointed. The staff at the lodge advised that such discrepancies are common with Wotif bookings, noting that your platform frequently provides inaccurate or misleading information. This situation has caused considerable inconvenience and falls well short of acceptable standards. I am requesting a prompt explanation and appropriate resolution. If this matter is not addressed satisfactorily, I will consider seeking legal advice regarding the misrepresentation and its impact on our stay.

Candlelight Lodge may not be up there with their more modern competitors but it does have character and comfort in spades. Well located with just a short stroll to the Village and marvellous views from all the bedrooms. An added bonus is the cooked breakfast and cosy pub located on the bottom level. Staff are welcoming and accommodating.

Nice area

I absolutely love this place and it pains me to not be able to give 5 stars across the board, but the reality is they did not service our room once and the wifi didn’t work. It’s still absolutely awesome though, the staff are great and the restaurant and bar are literally among my favourites in the world! At $500 a night though, you should really make up the rooms like you say you do on the door.

Great cosy place to stay, loved the older style, it had everything available and was clean , bus stop right out the front. Beautiful view of mountain. Beds were very comfy. Bathroom modern and nice and clean, with a bath! Heater in rooms. Staff were friendly and accommodating. We would definitely stay again.

This hotel is a cozy B&B. It is a little dated, but the room was very nice. The restaurant was convenient and had quality food. The included breakfast was the best! The staff was very friendly and helpful. The ski shuttle picks up right in front of the hotel and runs most of the day. The biggest downside was the internet not working, and the closest public parking was at the bottom of the hill, nearly a mile away.

Friendly, down to earth vibe and wonderful view! Also the delicious bar that had such codiness, warmth and the most fantastic range of beers.

View

Greeted by a lovely lady who checked us in with ease and quickly escorted us to our room. Given a number to call if any issues arise and provided info on where to go for food/drinks. The room was lovely, warm and clean and the view amazing! Would stay again.

Reception and breakfast restaurant staff were very friendly and helpful.

Friendly Staffs

Comfortable , great food, friendly, helpful staff.

The staff are amazing. The rooms are very dated and need a refurbishment urgently.

Xx

Absolutely gorgeous, quaint and at the same time, very cool place with beautiful views! Convenient walk to town centre and the snow. Accommodating staff and its own little restaurant/bar.

Had an awesome week, staff were fantastic.

Everything I needed

Very nice room and friendly helpful staff.

Staff were all lovely, the details on hotels.com is very incorrect - no welcome drinks, breakfast not included, not a top floor room - someone needs to update this - it did influence my choice in hotel so was disappointing to be told it’s incorrect. The room is pretty rundown and daggy - the shower curtain and grout need a seriously good clean. Heaps of pillows and blankets which is good. The bar is outdoors and directly below the rooms and is sooo annoyingly loud - must have been 20-30 loud drunk people there until midnight - sounded like they were in our room - last night was not a good sleep. Restaurant was awesome!!

Friendly helpful staff