Rating & Review Keseluruhan Holiday Inn Express & Suites BELLE VERNON by IHG, an IHG Hotel

Everything was fine, but wondered why small groups of young people were hanging out on the property. We did not feel insecure once we saw them for a bit, but others might

Did not like and would never stay at one again

Large room large shower great shower pressure

convenient helpful staff good parking excellent breakfast

Mold, water pouring from ceiling, grease on headboard, spray paint on walls, among many other things. Stayed one of two nights after I cleaned with my own Clorox wipes. Sheets and towels were clean.

Book a room and pre pay weeks in advance, only to get there and a room not be ready at check in time. Lady at the counter kept saying she’s only worked there 4 days and doesn’t know what to do. Took almost 2 hours past check in for the room. Then the tv didn’t work, outlet for alarm clock didn’t work. Really not that clean.

This is the first negative review I have ever given to a hotel. No towels! How can a family of 4 be stuck with just 2 towels? The pool had no towel as well. The front desk did not help. They kept on saying that the towels are being washed. At night. Again in the morning. No apologies. The sofa bed had no pillows and no comforter as well. Again, they were out. It was very inconvenient. The bathroom door did not lock as well.I think they need to look into their hospitality infrastructure at this location. I hate to leave a negative review. This is by far the worst IHG experience we have had and we have travelled in 45 states. I think we have spent thousands of dollars with IHG and will have to rethink our plan for the future. The breakfast was good.

Staff at front desk was friendly and very helpful.

Nice

I really liked this place. Our room was quiet, the bed was comfy, and the room in good condition. Top that off with a very friendly and accommodating staff and it was a wonderful visit

Pool was very nice! Lady working front desk was very nice and helpful.

Great breakfast

its was great. breakfast lots choices tasted great. everthing clean. only weird thing was had to go to service desk for pool towels.

The front desk staff was amazing! Super friendly and professional woman. Very helpful!

Friendly, professional, female staff made me feel safe as a women traveling alone.

The staff was great.. I did not get theroom that I paid for with a fireplace. I need acrefund from Expedia for that.

Convenient location

Susie amd Maureen are fantastic! They were so kind and helpful. I cant wait to come back and visit. This hotel is the best!

Very good