Rating & Review Keseluruhan Hotel Riu Palace Peninsula - All Inclusive

Ive been to the other Riu in cancun, including the new one. I would still recommend coming here. I did the private suite with a friend it was perfect.

Excellent clean place.

Everything was excellent

The property is very big, restaurant's are very good. I was able to enjoy the spa , they did an amazing job. Thank you for everything.

My boyfriend and I had an amazing time and we will be back !

Incrível, só não foi melhor por 2 motivos, o coxão da cama era muito ruim e travesseiros também, algumas vezes sentimos cheiro de cigarro no quarto.

The property is clean, staff is friendly, and the food is delicious. The entertainment was great there is always something going on for everyone. Transportation from airport to the hotel and back was a hassle and expensive, you only get transportation if you book with them directly, Expedia didn't offer transportation options.

Staff was very helpful and the property was kept clean. The food was great with a lot of variety.

TODO MUY BIEN

I like everything about this resort

No adjoining rooms, upgraded and rooms were further away from each other. We were 2 adulta and 4 small kids. They were not accommodating at all. Food was sub-par.

There was not enough benches for me and my family to sit around the pool areas.

Amazing service!! Amazing food!! So clean and everyone was so friendly!

Wonderful hotel and wonderful staff

Todo el personal muy amable y el hotel excelente

Great property with great amenities

The beach was great, I might come back to this hotel just for the beach. A little bit of seaweed, nothing crazy but the water is so clean and clear and warm, just beautiful! The room could be better -the blanket has some questionable stains on it, the ironing board has seen better days (I thought this was supposed to be new-ish hotel?) Everyone is super nice -but this isn't unique to this property

The room swevice staff was rude and did not communicate well.

Muy buen hotel, nos gustó mucho, es grande y tiene buenos restaurantes. Aspectos positivos: buena comida, servicio amable (Especialmente Aldo del restaurante japones, Romeo en el italiano, Fredi en el mexicano, en la playa Jonathan y Martin). Las habitaciones son amplias con terraza y vista al mar, las camas algo chicas, son matrimoniales pero pedimos una cama extra y la pusieron sin problema. La playa muy linda, entretenimiento dia y noche, actividades para toda la familia. Aspectos a mejorar: la atención en el front desk, especialmente si vas llegando esperas que te reciban con una buena actitud y un trato amable, todo lo contrario a como nos recibió Alejando. Fuimos en temporada alta por lo que el personal en el area de playa no es suficiente, podian pasar horas sin que nadie se acercara a ofrecernos bebidas. La ultima situación que tuvimos es que al ir a cenar al restaurante Japones, nos recibió el gerente, el Sr. David, quien fue muy amable, nos trató muy bien y nos hizo una invitación "especial" para el restaurante Kulinarium para nuestra ultima noche. La gran sorpresa fue que cuando llegamos al restaurante no nos dieron acceso ya que nos comentaron que como ese dia haciamos check out, no teniamos acceso a cenar ya en el hotel. Fuimos a la recepcion a aclarar el tema y si nos permitieron cenar en el restaurante del buffet, lo cual se agradece pero nos dejó un mal sabor de boca que nos hicieran una invitación "exclusiva" y no la cumplieran. En general es un buen hotel

One of the best-managed all-inclusive resorts. The staff is so quick to respond to any questions or requests. The food is very good and the service is outstanding. They have many activities during the day and shows every night. Great location for families!