Rating & Review Keseluruhan Candlewood Suites ARUNDEL MILLS / BWI AIRPORT by IHG

The property very rudely called me prior to my stay asking me to pre-pay for the reservation or it would be canceled. They asked me to provide credit card information over the phone. Unacceptable was not stated at all in the fine print.

We left a coat behind after checking out. No new visitors had entered the room.... Staff took the coat!

Very family oriented staff, the location was perfect for my trip only 7mins from where I needed to be. $15 for housekeeping if your not staying longer than a week, buy honestly a lot of hotels changes their housekeeping since COVID so every location is not the same. The place is clean and its simple. The washer and dryer usage is free as long as you have your own detergent but you can also buy some from the little store in the lobby as well. It was what we needed for the 3 days we were there.

I stay here at least 4 times a year

Was very friendly

Nice hotel

Checked in they were very friendly and helpful.. even when my confirmation didnf come through right then and there they still took the time to help us out. Had an issue with the payment and they still took the time to help us..

Check in was quick & easy. Room was clean and spacious. The only negative is that the ice maker didn't work. I would book here again.

None

My problem was not with the hotel itself, but with the terrible treatment I received as a result of the obvious incompetency of Expedia as a third party booking agency. I was thrown out of my room after the first night of my 2-night paid and confirmed reservation via Expedia because Candlewood Suites claimed that they had not received any payment from Expedia, claiming that I paid for just one night when I checked in. Even when I provided proof of my prepaid and confirmed reservation, the manager insisted that the hotel did not receive any funds from Expedia, and that the room was already booked for that second night to another customer. By the time everything was resolved, my stay was ruined. I will never use a third party, like Expedia, to book anything again, and I will advise everyone to go directly to the source whenever possible.

Place was fine, clean, bright. But we were given a room and upon entry, there was a very very naked man on the bed watching adult videos….. not fun when you are with your 15 year old son. We were given a different room after that and everything went fine. But yea. Not a good way to start….

I only stayed one night for a business trip but the ease of checking in was a breeze. Hotel was very quiet. The room was small but perfect if that makes sense. It was just me and all I needed. Bed was comfortable, room was clean. Would stay again.

Pet friendly

Good place

Perfect from start to finish, clean rooms, friendly staff, safe area

Best ever

Quiet location but close to the casino and plenty of restaurants

Great service and professional staff and clean room

Beautiful location and serenity

I would recommend this place