The property is charming and the staff was helpful when they were there. If there was no one around the only way to get help was to text someone from a code which I found a little unsettling. I wondered if anyone was actually on the property which I think there always should be and maybe there was but there was no way to tell. No door with a sign anywhere. Anyway, I checked out the night before I left because I had an early morning flight and when I went to get water from the lobby and came back to the room I had been locked out. The system automatically locked the door and the person who checked me out didn't seem to know that would happen. Thank goodness there was a person in the lobby, who didn't work there, who I asked for help and she texted the what's app number for me because I couldn't get into the room to access that code.