Süper

I recently stayed at charisma de lux . The hotel itself is nice, with good facilities and a pleasant environment. However, the biggest disappointment was the staff. Unfortunately, most of the waiters, waitresses, and even managers were extremely rude and disrespectful. The customer service was weak and far below the standard you would expect from a hotel of this level. On top of that, the staff came across as very greedy, constantly looking for ways to get extra money from guests. This left me feeling uncomfortable and unwelcome. While the property looks good, the poor service and unprofessional behavior ruined the overall experience. I would not recommend this hotel if you value respectful treatment, transparent service, and professional hospitality. Management should seriously address staff training, attitude, and ethics toward guests.

Preis-Leistung i. O.

I recently stayed at charisma delux . The hotel itself is nice, with good facilities and a pleasant environment. However, the biggest disappointment was the staff. Unfortunately, most of the waiters, waitresses, and even managers were extremely rude and disrespectful. The customer service was weak and far below the standard you would expect from a hotel of this level. On top of that, the staff came across as very greedy, constantly looking for ways to get extra money from guests. This left me feeling uncomfortable and unwelcome. While the property looks good, the poor service and unprofessional behavior ruined the overall experience. I would not recommend this hotel if you value respectful treatment, transparent service, and professional hospitality. Management should seriously address staff training, attitude, and ethics toward guests.

Çok kötü

İt was amazing

Kuşadası merkeze yakın, deniz manzaralı odamıza oda müsaitliği nedeniyle erken giriş yapabildik, karşılama güzeldi yarım pansiyonda kahvaltı ve akşam yemeği güzel ve yeterliydi. Havuz ve deniz Kenarı platform güzeldi. Deniz manzaralı odamız gayet güzeldi. Ben yaşamadım ama otopark sıkıntısı olabilir kuşadası genelinde park sıkıntısı mevcut ama oteli Tavsiye ederim.

De Lux otel kategorisinde değil. Hizmet olarak iyi. Havlu koyma ve yer tutmaya çözüm üretilmeli. Odalar bakım gerektiriyor.

It was amazing. Hardly recommend.

Y

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Perfect

We booked side sea view but the room that we got was totally different from the room that you see here in hotels.com. Here you see that you have a good view of the sea even from your bed but the room that we got you could only see the sea from the balcony. I told to the reception but the fid not care. I contacted hotels.com they did not care neither. After wasting half day to chat with customer service I got 15% of the total fee which was nothing. This happened to me last year too and hotels.com do not care so I recommend check everything until you have free cancelation. Food was awful there, I do not know how it is possible to make food that bad in Turkey. The beach area is nice but people can come there from outside the hotel as well which I did not like it. I attach a pic so you see what we got and compare it with what is shown here on hotels.com for side sea view room.

Bed was comfortable

Mükemmel bir konum mükemmel hizmet ve lezzet deniz kuşadası denizi olmasına rağmen otel performansı çok iyi

The attention to detail at this hotel was unbelievable. From the housekeeping team to the pool staff, every single person was a top performer who clearly takes great pride in their work. What really stood out to both myself and my partner was the personal touch – being greeted by name every morning (“Good morning, Patrick”) was such a thoughtful gesture and made us feel incredibly welcome. The spa was absolutely amazing as well – a real highlight of our stay. We’re already planning to come back in October because of the exceptional service and treatment we received from every member of staff. It’s rare to see such pride and dedication across an entire team, and it made our experience truly special. Thank you all for a wonderful stay – we can’t wait to return!

Hizmet mükemmel. Kendinizi değerli hissediyorsunuz. Personel tavrı harika. Otel konum itibariyle mükemmel. Sadece biraz eski. Iskele cok iyi ancak deniz hiç temiz değildi ( en büyük payın yine otelin restoranı olan Charides müşterilerine ait olduğunu düşünüyorum). Onun dışında her şey çok iyiydi teşekkürler Charisma

I have stayed at Charisma Hotel many times and it has been amazing each time. The rooms are very clean and you have every comfort you need. The staff is very friendly and helpful all around the hotel. We had a seaview superior room this time and enjoyed every moment of our stay in the hotel.Thank you very much

Excellent

Herşey güzeldi. Biz memnun kaldık. Sadece odalarda seccade yoktu. Denizi kayalık ve biraz derin ayaklarınız pek yere değmiyor ve biraz dalgalı. Genelde havuzda vakit geçirdik.