Rating & Review Keseluruhan Candlewood Suites ALEXANDRIA - FORT BELVOIR by IHG

I had no problems with the hotel itself, but the surrounding area is definitely not safe. My first morning after checking in, I look outside to see some person strung out on some sort of substance on their knees in the grass by the road in front of the hotel screaming nonsense into the sky then curling up on the ground, over and over.

PROS: The room was nice. This exrended stay had a good supply of dishes, etc. The coffee in the lobby was fresh brewed and really good for "hotel coffee". --- CONS: No housekeeping. No hotel breakfast. (Just free fruit.) The walls were paper thin so I could hear slamming doors, feet stomping above me, crying babies next door, music from across the hall, and dogs barking from a room halfway down the hall. I was surrounded the entire time by a constant barrage of noise. When I ultimately complained, the desk clerk was sympathetic and contacted the dogs' owners and the barking stopped, but there wasn't much she could do about the rest so I will NOT return to this hotel because of the noise factor due to the 'thin walls'.

Séjour agréable. Chambre spacieuse et bien équipée. Le personnel est agréable. Très bon rapport qualité-prix.

Muy bonito y limpio todo

Very kind and friendly welcoming , offers of assistance as may be necessary .

Wonderful clean stay!

Great stay!

There were ants in the bathroom. Everything else was awesome.

Nice place. Computer problems at Check-in. Not sure if it was the Front Desk Agent's inability or not. She kept saying, "This computer hates me." Also, hot water issues. We had to notify the Front Desk of the problem. It was fixed in a timely manner.

I had a great experience and a feeling of home away from home. I felt safe, the rooms are well updated and clean. I appreciated the no extra fee for washing my clothes! Will stay here again when I return to the states!

Enjoyed my stay!!!!

Friendly staff

nicw

There was a problem with the billing. I had to call the hotel with questions about the bill that appeared on my credit card account. The general manager Oscar fixed the major problems but I still have a $5.34 charge on my bill that is unexplained. This took away what was otherwise a wonderful stay.

Good for the value

After a 13 hour drive and a heck of a scare after realizing the original hotel we book was a filthy cesspool, the clerk who greeted us at 9:30pm 5-19 was an absolute angel! She was friendly and welcoming and most definitely calmed my nerves. The rooms and property were clean, comfortable, quiet and safe! I’m sorry I didn’t catch the desk clerks name but she turned our entire trip right side up and I thank her! It was my first stay at a Candlewood Suites but not my last!

I drove very far with reservations an wasn’t allowed to check in . The employee was very rude .she left me at the door for 5 minutes an she was looking at me trying to get in it was locked

Thanks to the staff for letting me stay an extra hour so that I could attend my virtual meeting- at the last minute!

Staff was good and helpful. Still undergoing renovations so microwave did not work in room and only channels 3-14 worked. Loved amenities and cleanliness. Would definitely stay again.

The concierge was amazingly friendly and helpful. The suite was exceptionally clean and in new condition.