While I did not utilize the pool, the room was clean and comfortable. The mountain and trees were beautiful. Everything was perfect to me.

The resort was lovely and the views from the room and restaurant were beautiful. The bungalows were cozey ... but the noise was a lot at night. San Ignacio seems to never quiet down at night time anf the thatched roofs do not offer much for sound proofing. Bring earplugs for sleeping, especially if you are a light sleeper. I imagine this would be an issue anywhere you stay though.

The room was clean and the hotel itself was nice and enjoyable. We spent a lot of time by the pool and we stayed in a cabana which we really enjoyed. A few things we didn’t love was that you couldn’t get room service, we ordered a pizza around 7-8pm and waited for it at the bar but It took an hour. We also weren’t told that the breakfast buffet runs from 7am-10am and after that we could order from their breakfast menu. We were not fond of the breakfast buffet and would’ve preferred ordering from the menu so I do think that you should advise your guests of the times. The staff at the bar/restaurant work very hard and are very nice but they are understaffed and we would wait 30+ minutes for a drink, let alone food. Probably would not stay here again but other than those things we did enjoy it.

Nice helpful staff

The staff was amazing with helping us book tours to do. Property has beautiful views!

Staff were helpful and very friendly. Via ew was amazing

Everything at the hotel was awesome

Very clean, helpful staff, cute room…we only were able toasty one night but would return. Love the elevated cabin with the screened in porch and hammock. Comfortable.

Literally everything was so amazing an beautiful definitely recommend it and will be booming again

The view is gorgeous. The pools and property are as well. Just keep in mind they charge up charge a lot for every little thing as it is a resort. Loved the cabanas but if you need a fridge or microwave they do not have those. The rooms upstairs do have a fridge and microwave which they charge more for but the noise coming through the walls is not. The staff was really great tho.

Spectacular views!

The rooms are dated but super clean. The staff are very accomodating and kind. The restaurant serves really good food, although they could use more variety on the dinner menu. The bar made fantastic drinks.

The room needs proper blinds. The drapes do not close all the way leaving you without adequate privacy. The screens on the windows were bent so if you open the windows you let bugs in. Bed was ok hot water good. Noisy from traffic down below. Food was good and staff was good.

Amazing hilltop resort, they will book tours or all tour companies also pickup on request. Three pools and outdoor cabanas. Long hill walk up/down to get here but supermarkets and restaurants at foot of hill. Town centre is walkable but up/down hills each way. Not all cabins have a wifi router and mine kept cutting out so they moved me to another cabin. I was here six nights. Lots of foreigners. Very nice and relaxing place to stay. Also Cahal Pech archaeological site right next door. Will definitely come again

The hotel definitely has amazing views! The room we had was right above the kitchen so we could hear everything! Door slamming, plates clinking, chopping, etc, all day and night. Didn’t get any sleep. Asked for the room to be changed, but the weren’t able to. We also requested a blanket, because the temps were record low, but they didn’t have any! It was one and done for us. Don’t recommend.

Staff was good. Room was very small. No water glasses , no TV, internet very spotty, no hot water in the morning, no coffee before 7am.

Had a cabin but a view of a hedge and a fence. Transferred to another room. Clean and organised. Staff polite. Noisy children by the pools unsupervised, despite signs. Went for breakfast at 9am (serve until 10.30)but was told that they had run out and everything there was all they had?? Buffet??

Staff was great. We enjoyed the restaurant, good food, really good breakfast. Resort was very clean. The rooms were different than I expected, we had a little cabin with a thatched rood.it was cute, fairly basic, but clean and comfortable. There is a little noise from town, but it wasn’t bad. I would stay there again, good value.

The room

The room was great and the staff were always helpful. The food was wonderful and at a good price