Rating & Review Keseluruhan Hard Rock Hotel Cancun - All Inclusive

Nos gustó el servicio: la gente es muy amable y dispuesta a ayudar. Nos nos gustó que en algunas áreas, como las habitaciones, hay muebles desgastados y viejos. El clima de las áreas comunes y restaurants no sirve.

Perfecto

Una delicia en todos los aspectos

Malo , tollas viejas , nunca t atienden en la playa! Restaurantes sin ac y siempre llenos! Hotel esta viejo , eñevadores apestosos , los pasillos tambn sin ac ! Y una insistencia en llamadas ala hab para venderle membresias! Osea 4 o 5 llamadas seguidas ! Muy mañ

La comida es excelente mucha variedad, los restaurantes super buenos, el personal de muchos lugares eran demasiado odioso te hablan mal hasta por preguntarle por una mesa, al parecer no le gustan los grupos son muy odiosos. La instalaciones el algunos lugares está un poco deteriorada.

I would definitely never pick another hard rock property ever again. Bathoom in the room room had mold along with the bathtub . The life timshare event was also a sales pressure event. Spent 2 hours doing that , so I wouldn’t recommend anyone doing that . They sales pitched us 3 times . Once for the sales meeting at breakfast then after the meeting and receiving the perks of the meeting for another sales pitch and then when you checkout you get another sales pitch. Also every restaurant for dinner time had a minimum wait of 2 hours . Last but not least food is not good.

For some reason, male staff was very attentive, female staff, not so much, which was weird for the exception of inside the lobby area. Jacuzzi in the room was stained. Facility wasn’t as large as I thought it would be as far as outdoor.

excelente en tos

Clean good food

The one bartender named Oscar was our favorite worker there and he was amazing to us. Thanks

Good food

The hotel is nice but needs more amenities especially for kids and more restaurants. Drinks were good but too much sugar. Other than that, it was a decent hotel.

Buena opción para venir en plan con amigos. Si tu plan es familiar, a lo mejor es demasiada fiesta.

Great stay

More food options for breakfast and lunch would be nice. Limited to just a small cafe and room service for breakfast, and a outside pizza & hamburger bar for lunch.

Service was great

.

Rooms was nice food was good Micheal Jackson show was the best great customer service

Experience here was awesome all the personal was very nice and helpful. Food was good. Pizza at the pool was the best. Everything was amazing.

Service & staff very attentive!