Smells of mold

Room was large and clean, but underground and no way of escape if there was a fire. The window was barred as it was on the street. Had no privacy as you could see em through window from the street and cleaners accessed a cupboard which was right by window. The room was extremely hot , there was a fan but didn’t do much. Check in was ok, email said 2pm but was told it’s between 2.30 and 3 - luckily room was ready for us Good area for Hyde park but we’ve stayed in much nicer places

Very clean room, good facilities for the price

Bedroom full of flies - had to sleep on sofa. No reception before 8am. I called contact number explained situation, sent photo proof. No response.

Really good communication with a lot of amenities! Also really good location!

Good location, 5min walk from Paddington. No air conditioning and it was hot.

No words. We couldn’t get managers when a fire alarm went off in the middle of the night. Just one example of poor service in a rundown property.

スタッフの方はとても親切で、部屋も写真通りきれいでした。簡易キッチンが付いており、連泊だったら利用したかった。 パディントン駅から徒歩10分圏内でアクセスも良いです。

Trots bilder på spisplattor och information om att köksutrustning tillhandahålls så får kokplattorna inte användas pga brandrisken. Det finns mycket färdig mat i mataffärerna så micro och kylskåp räckte långt. Väldigt lyhört kan tilläggas. I övrigt helt ok för att vara London.

Gut gelegen, könnte sauberer sein, Fenster ließen sich nicht ganz schließen

Words can’t describe how disappointed my family and I were with this property. I am only giving it a 1 star because I have no option to give it a zero. If I could I would. This had to be the worst place I have ever stayed at. The smell coming from inside and outside of this apartment were nauseating! It smelt of rotting rodents inside the apartment and sewage coming from outside the apartment. Even opening the windows and using a fan did nothing to cure this issue. The shower had hair still in it and the room needed to be cleaned. When we arrived to the room the heat was turned up high and the difference between outside the apartment door to the temperature in the room was at least 20 degrees. We had to hike up 5 flights of stairs to the top floor and stayed in Room 18. The “desk” in the bedroom had water stains and mildew on them as well as the “closet”. The pull out couch bed was broken and the couch cushions were heavy stained. The images shown on this site do match the room but the condition is much worse than shown. The other rooms seem to be updated but this one lacked upkeep. We requested to move to another room but they were fully booked. We were offered the opportunity to move to another room the next morning but communication/move never occurred and the room was given away. The owner was contacted as we had request a refund so that we could leave that evening to stay somewhere else and it was denied. Truly a disheartening experience, do not stay here!

Convenient apartment to Paddington Station. Reasonable price. Room was clean comfortable and large. Only issue was shower drained slow in apt 9.

Nice clean apartment in a lovely leafy area, within walking distance of the tube and bus stops, and close to Hyde park, excellent food at the Stablehand pub around the corner, all in all very nice!

Cetait propre, bien placé et tres agreable Il faisait chaud sous les toits malgrè la saison alors peut-etre pas en été mais nous sommes ravies.

DO NOT STAY HERE! Book for my partner and two young kids the night before their trip to Disneyland. What a mistake this hotel was!! The pictures you see on the site are nothing like what you walk in to! The room was dirty and smelt like sewage! The shower was broken and did not hang on the shower wall it was just hanging and would not turn on/off at times! The kids laid on the bed which they fell through because the bed was broken and not safe to use! And to top it off there was a bed bug crawling along the rug in the room. My partner went to reception to ask for a new room and was told no as they have no more rooms and there is no shops open to allow them to fix the bed or shower. So told her there is nothing that can be done! Her and the kids were so upset I rang the hotel and stated this is not acceptable and if they have no more rooms to put them up in a different hotel or at least offer a new bed! The reception man stated “she did not ask for a new bed she has to ask for one if she wants one” surely it’s common sense to offer a new bed if one is broken!! The reception man also said they can get a full refund but they have to leave the room now so he wanted a women and two young kids to be on the streets of London at 9.30pm with suit cases hardly safe and reasonable! I asked to speak to the hotel manager which he refused. PLEASE DO BOT WASTE YOUR MONEY ON THIS HOTEL!

The location was great, and the bedroom was comfortable, much appreciated aircon unit (it was extremely hot in the apartment for February), good price due to Tesco vouchers, but I wouldn't stay here again. The "deluxe apartment" was very small, bedroom was fine, but living room was tiny, we were not in it much so not a huge deal but not very deluxe. It was on the top floor, no lift and around 6 sets of stairs up, so hard going after a long day in London. The sofa bed was extremely uncomfortable, maybe ok for young children but too small and uncomfortable for ours.

Waiting outside for 15 min so someone can open a door for us, apart from that it was ok, shower pressure could be better and water warmer.

L’hôtel est tres bien placé et le personnel était sympathique, en dehors de cela pas grand chose de positif… Un canapé lit plutôt 1,5 place que 2 avec des lattes pas fixées, une douche anémique d’où l’eau s’arrêtait régulièrement complètement de couler, une kitchenette qui sans équipement de cuisine ni table dans la suite était plus décorative qu’autre chose… Les chambres sont sans doute très différentes les une des autres mais la nôtre au 4ème étage (la montée est plutôt rude) n’était pas à la hauteur de nos attentes et ne ressemblait pas vraiment aux photos des chambres que l’on peut voir sur le site…

Overall, it is a great place for a short stay. It is not a 5 star hotel but it is clean, in a great location that is close to public transportation and in between Oxford street, Hyde park and paddington station. I am giving it a 4 star out of 5 due to communication, I wish they told me in advance that the room is on the fourth floor and there is no elevator, I also messaged them before I arrived asking if they offer early checkin but I haven’t heard back from them till date.

Prise électrique cassée, TV qui ne fonctionne pas, Aucune intervention malgré des plaintes auprès de la réception