Schöner Onsen

親切有禮

Very good hotel with excellent service.

ご飯も美味しくてお部屋も綺麗！温泉も良かったです♪

We stayed in Room 杉 on with a private open-air bath on April 15, and this was our second time visiting this property—our last stay was about 8 years ago. It was such a joy to return. The room was spacious, spotless, and very comfortable. Both meals were absolutely delicious, with the clams being a definite highlight! We also noticed some thoughtful upgrades since our last visit, like the addition of remote-controlled lighting and TV, as well as extra blinds around the private bath area for added privacy. The staff were incredibly warm and welcoming throughout our stay. We arrived on a rainy day, and they kindly arranged to pick us up near the bus station, which we really appreciated. It was also a lovely touch that they offer complimentary drinks and snacks in the lobby. On top of that, we received a gift card with our booking, which we enjoyed using at the gift shop. Overall, it was a wonderful experience, and we would highly recommend this hotel. We’re already looking forward to hopefully returning again in the near future.

not so good

We had a private onsen room and it was a Kin-sen ("golden coloured hot spring water"). Temperature was good, and is constantly running. We had dinner and japanese breakfast served to us inside our room. Check out was a bit early at 10am, so that clashed a bit with our late breakfast and trying to get a last bath in while the staff wanted to clean up our breakfast set up at the same time. The massage chair was nice and the futon on the tatami was super comfortable (with choice of pillow). The coffee bar was nice, with some snacks during guest staying hours (after 4pm and before 10am). It's a bit further from the bus station, so didn't explore too much (it was rainy too), but there's a shuttle that's available on request. We had to use a pay phone to call as we had data-only plans. They can also shuttle you from the ropeway or train station. All in all, a nice relaxing and quiet place to unwind and soak in a wonderful onsen.

温泉は勿論、最高 スタッフの接客も気持ち良いです また、宿泊したい旅館です

在房內SPA 很好,舒服

癒されました

お風呂でくつろげました

Staff are very friendly and helpful. Both dinner and breakfast are very delicious, especially the dishes with fish.

It’s out of my expectation, it’s very very clean and the staff team is very polite, helpful and most of the front desk staffs speak English. We enjoyed the Onsen inside our room very much which is big enough for two of us. However, I m not very happy with the dinner as there are only 3 slices of Wagyu beef which is way too little. The breakfast is ok. On the other hand, the front desk need to upgrade their sense of security to customers’ luggage temporarily stored behind. The security needs to be improved. I left my luggage with the reception and they just left it around the reception corner. No ticket-butt was given to me for storage of luggage. Anyone go up to the reception and point to the luggage they will give it to you without identification check, security needs to be improved in this regard.

Dinner was good. Staffs are nice.

Amazing meals, friendly staff

Staff were helpful

食事が美味しく、スタッフの皆さんが親切でとても良かったです。 お風呂が素晴らしく、お部屋の露天風呂は、最高に、気持ちよかったです。お部屋にあるマッサージチェアは取り合いになる程快適でした。 お部屋で食事ができて、足の不自由な母もゆっくり食事ができました。

温泉付き客室を十分に堪能させていただき意心地の良い時間を過ごせました。スタッフの方も親切でお料理もとても美味しかったです。

清潔な客室でスタッフの方も親切で大変に良かったです。

Amazing stay! Hotel staff very communicative, the ryokan room was beautiful and the private onsen was sooooo nice. Breakfast in the ryokan was delicious too! There is a shuttle bus that can take you to the main area as the ryokan is up a steep slope.