Staff are very friendly and helpful. Both dinner and breakfast are very delicious, especially the dishes with fish.

It’s out of my expectation, it’s very very clean and the staff team is very polite, helpful and most of the front desk staffs speak English. We enjoyed the Onsen inside our room very much which is big enough for two of us. However, I m not very happy with the dinner as there are only 3 slices of Wagyu beef which is way too little. The breakfast is ok. On the other hand, the front desk need to upgrade their sense of security to customers’ luggage temporarily stored behind. The security needs to be improved. I left my luggage with the reception and they just left it around the reception corner. No ticket-butt was given to me for storage of luggage. Anyone go up to the reception and point to the luggage they will give it to you without identification check, security needs to be improved in this regard.

Dinner was good. Staffs are nice.

Amazing meals, friendly staff

Staff were helpful

食事が美味しく、スタッフの皆さんが親切でとても良かったです。 お風呂が素晴らしく、お部屋の露天風呂は、最高に、気持ちよかったです。お部屋にあるマッサージチェアは取り合いになる程快適でした。 お部屋で食事ができて、足の不自由な母もゆっくり食事ができました。

温泉付き客室を十分に堪能させていただき意心地の良い時間を過ごせました。スタッフの方も親切でお料理もとても美味しかったです。

清潔な客室でスタッフの方も親切で大変に良かったです。

Amazing stay! Hotel staff very communicative, the ryokan room was beautiful and the private onsen was sooooo nice. Breakfast in the ryokan was delicious too! There is a shuttle bus that can take you to the main area as the ryokan is up a steep slope.

Nice enough and fun to have dinner and breakfast in room.

スタッフの方々皆さんいい方で温かったです また来たいと思いました

従業員の対応が良く、食事が美味しい。

非常好

モダンやデザイナーズ といったつくりより古き良き時代の旅館で衛生面老朽箇所だけ改修されているベストなお宿。金泉ほんとに良かった。御食事も素材が一つずつ美味しかった。coffeeスタンドも便利で嬉しい。遠方から遥々きて到着するわけなのでもう少し出迎えの対応がそこに寄り添っていただけると気持ちも違う。お部屋食も子連れにとってはポイントが高く、担当してくれたお姉さんはとても優しかった。

Its a typical traditional onsen ryokan with exceptionally focus on customer service. Only gripe would be you either need a local number or go to the tourist center to request for shuttle service

Staff were helpful and explained everything about the rooms in the ryokan including how to use their jacuzzi shower. you can choose a pillow to suit you and they will deliver to the room. Transport pick up and drop off were also very fast and efficient. Dinner was fabulous! Best beef I had ever eaten!

Amazing experience. The staff is very helpful and friendly and the meal is delicious if you are into traditional Japanese style meal set. We had private spring room and it's really good. One thing to notice is that the hotel needs to confirm some details in advance, like selecting meal time if it's booked. Due to technical problem with hotels.com, they can't receive the response message, so I need to call them directly. I asked my previous hotel front desk to help and it's very smooth. Otherwise you will choose at check in but your preferred time slot might not be available.

Very good experience

We had a fantastic stay at the hotel. The service was exceptional, and the food was absolutely delicious with generous portions. The comfortable beds and soothing onsen added to our wonderful experience. We will certainly recommend the hotel to our friends and family and hope to visit again.

good