Friendly front desk staff, clean room, very close to O2 arena

Grosses Zimmer für 4 Personen, genug Platz; Zimmer sauber; Minibar inklusive, wird aber nicht aufgefüllt. Badezimmer gross genug und sauber. Frühstück sehr gut, Brot, Brötchen, Süsses, Müsli, frisches Gemüse, Kaffeeautomat auch mit heisser Schokolade

Absolutely uncomfortable mattress and pillows. Breakfast not replenished, missing eggs, cheap sausages, really terrible coffee. I will definitely not return to this hotel. On the other hand, very well located if you are going to an event in the O2 arena.

A very pleasant stay, and very helpful staff.

The price level doesn't fit the services. Staff was very slow and very confused... not only with our check in. In the room, there was rests from previous visitor, rubbish in the basket and hairs at the toilet. Towels were shreded... Minibar was half empty...

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Zimmer war klein. Kaum Platz. Leider auch nicht so sauber wie erwartet. Einchecken war sehr langwierig. Frühstücksauswahl war mau. Ansonsten gut.

Helheten var bra. Hjälpsam personal. Bra frukost. Rena rum

Stayed at this hotel a couple of times now. Always a warm welcome and really helpful. Great location for the arena which is just a few minutes walk away.

The staff are exceptionally friendly.

Clean rooms, good breakfast, clean and tidy, staff friendly. Poor quality mattress, I could feel the springs, bathroom had a bath and that was appreciated, smart TV which was a plus, overall a good hotel.

Frühstück super… ein gutes Hotel!

We had to change rooms due to a flea infestation from a previous guest keeping a pet in the room. The hotel staff were very good about the whole thing and moved us to another room. What's interesting is that the rooms are differently equipped, almost randomly. Showers are different, wardrobes are different, electronics, furnishings... It's all quite random.

Noget outdatet hotel. De skriver der er parkering på stedet, vi kom i en alm skoda superb og den mente de bestemt ikke at kunne komme ind i parkeringsgården. (var selv også i tvivl med mindre jeg slog spejle ind) Så gadeparkering, det krævede lige et par runder omkring blokken inden der blev en ledig, vi fik aldrig parkometeret til at virke, fandt ud af vores easypark app kunne finde lokationen så vi tog chanen og det gik fint. Det er et gammel hotel der har haft sin tid, morgenmaden var ok men ikke 4 stjerner værd. Alle var søde og hjælpsomme. Placeringen var ok. ca. 10 min. gang fra undergrunds stationen så det var også ok. men nem at komme til i bil. Ekstra sengen var den ringeste sovesofa vi har oplevet til dato, der er mange ikke så gode derude og vi er godt klar over det er muligheden når vi beder om opredning til 2 børn men al jern kunne mærkes igennem madrassen. Vi kommer nok ikke lige tilbage hertil. Der ligger et stort center meget tæt på. her er der parkeringskælder (fandt vi ud af da vi kørte) Man kan få refunderet parkeringen i centerinformationen ved fremvisning af bon for køb i butikkerne.

The hotel location is fantastic with great proximity to both tram and bus lines. Only 2 stops from tram is the metro line B. Can be reached to the old town within 20 mins (tram + metro) or 32 mins (tram 12). Hotel staffs are amazing and very helpful. Special thanks to Julia and Viktoria, who were immensely helpful and made our check in and check out smooth. The breakfast was also sumptuous and had many options. Restaurant staffs are also very friendly and clean. The hotel rooms were clean, quiet and comfortable. Also the lobby has great options for tea and coffee for free and you can also enjoy it sitting at their beautiful terrace. Highly recommended❤️

Sauber Personal freundlich gutes Frühstück

Meget bløde plastik belagte senge. Kun 1 slidt/plettet stol til deling på værelset. Lugt at kloark ifm badeværelset. Morgenbuffet noget under et 4 stjernet hotel gennemsnittet

Mycket bra restaurang. Ingen aircondition på rummet. Det var så varmt så man hade svårt att sova. Det fanns en el fläkt som inte hjälpte mycket. Gammalmodig inredning men rent. Mycket trevlig och hjälpsam personal

Wir hatten das Hotel Carol in Prag für eine Nacht gebucht (13.–14.08.2025). Bei der Ankunft stellten wir fest, dass die Klimaanlage nicht funktionierte. Trotz direkter Meldung an der Rezeption wurde uns weder eine Reparatur noch ein Ersatzzimmer oder eine andere Lösung angeboten. Da es im Zimmer sehr warm war und keine Abhilfe geschaffen wurde, mussten wir noch am selben Tag auschecken. Für uns war das ein enttäuschender Aufenthalt, da der gebuchte Komfort nicht erfüllt wurde.