One lone woman at reception when we arrived around 5.30pm and she did greet my husband. No offer of help with bags etc. We paid extra (£162) for an executive king bedroom so we had air conditioning, but it was ineffectual. The windows couldnt be opened more than an inch. I am elderly and had to climb into the bath for a “rainfall shower” I had forgotten to bring a hair cap. The room was tired with chipped furniture and bathroom needed a makeover - grout gaps between tiles, wonky sloping shelf and only two breakfast tea bags.
Dinner was very pleasant- 2 glasses of wine each, and a couple of the dishes very tasty. We had starters and main. Prawn cocktail had a modern twist, nice and spicy, my cod and beans was bland with no real flavours to excite my palate.
The restaurant staff very very young and did their job very quickly and efficiently. No warm welcome or pleasant introduction to the various dishes to create an ambiance though. Minor dispute between staff that spilled into the dining area, again not good for atmosphere. Bill £148
Guy on reception on checkout the following morning had nil personality and didn’t enquire about our stay. No polite chat at all.
We both felt that the hotel lacked good leadership and management & was perhaps struggling to recruit/retain experienced staff.
The lounges and bar areas were pleasant and the bar tender was cheerful and friendly.
Very expensive for a below average experience albeit in a handy location. Disappointed 😞