Rating & Review Keseluruhan Home2 Suites by Hilton Baltimore/White Marsh MD

Friendly staff and good breakfast

Front desk was friendly and rooms were clean. Beds were comfortable and the only thing I would say is the bedding could be updated…..one pillowcase was actually sewed where there was a whole.

Just a quick overnight trip but it was comfortable and the breakfast was great. Will be back.

I didn't liked the surprise of 75 dollars for my dog

I would like to Thank the manager Tim for accommodating us and being super kind! My family truly appreciates it! I also want to thank Javon too! May God bless you guys!

We loved the hotel, but the only reason we stayed was just to go swimming. It was my gift to my son on his 11th birthday. to stay the night to swim after his soccer game..BUT I know things happen. Someone got sick and the pool and they had to close it for that day and the next day.. I asked if we could be compensated by getting a one day pass to come to the pool. Front desk said it was not allowed. So for that I was disappointed and my kids were very sad as this was in january.

A three night stay needed a bit more space and these suites were wonderful! Our room was clean, bed was comfortable, wifi worked well and the staff at the front desk was excellent. We had to have maintenance up for a TV issue and he was very nice and helpful in spite of a language barrier. Breakfast was ample with good variety and well tended by hotel staff. I am a Hilton Honors member, but booked via Expedia out of convenience, yet they were able to include points on my account. I believe there was a parking charge that I did not know about but it wasn't outrageous. We didn't use pool, fitness or other amenities and the weather was not conducive to using the patio area, but it looked very inviting. It was a great stay and I would definitely go back.

Judy, the front desk receptionist, was absolutely wonderful. She was professional, courteous, and efficient. Honestly, she should be commended for her work ethic. She answered all my questions and offered suggestions that really made my stay wonderful. I will come back to this hotel specifically because of the way Judy made me feel—valued.

great location

I was charged for parking when there is any notice in my booking that there was a parking fee.

Conveniently located

Ptoperty was average. They should not put a hold on anyones credit card without a valid reason.

This is a very nice property. The staff makes the difference. They’re very friendly and accommodating. Our room was a tad bit musky (couldn’t get the smell out every time we entered the room), however the rooms are very spacious - which was perfect for a long stay with family of 4. You can do everything onsite (exercise, dine, and do laundry)! The hotel location is very convenient - right off the freeway and close to the mall. I would stay here again because of so many amenities it has. Maybe next time, I’ll have better luck with my room not smelling the way it did.

Thank you, we enjoyed our stay! The breakfast was good, the facilities were clean. Thank you for being pet friendly as well.

Terrible couldn’t even get extra towels or new ones

My third stay and it was very good and pleasant. Tidy place with a good free breakfast

Tim was amazing! Made my family and i feel very welcomed. Hotel was very clean and spacious.

experience was marvelous

I didn’t stay i checked out Saturday the heat wasn’t working the room was so cold. I just went home didn’t want to go through the hassle of packing all my stuff and moving to another room i just packed my stuff and left and went to another hotel.

The staff at our Whitemarsh location was exceptional. Kind, considerate, helpful, caring, and personal. The best ever. The pool is small but very nice. The fitness room was great. Our room was very spacious for 6 people. 2 queens and a pull out sofa. (one little minor note: one of the electronic blinds for the windows didn't work; but it didn't bother us too much and we didn't ask them to fix it or change rooms). Great stay